Who we are
Our client is a leading software development and IT consulting company, providing end-to-end solutions to global clients across various industries. Headquartered in New York City, they specialize in delivering high-quality digital products by leveraging cutting-edge technologies such as AI, IoT, and cloud services.
What you'll be doing
Our client is seeking a dynamic and experienced Head of Account Management to lead our growing account management team in New York City. You will be responsible for overseeing a team of 6 account managers, driving client satisfaction, and fostering long-term relationships with key clients. As a senior leader in the company, you will play a critical role in ensuring the retention and growth of existing accounts while contributing to the company's strategic goals.
Key responsibilities
- Lead, mentor, and develop a team of 6 account managers, ensuring the team consistently delivers high-quality client service.
- Oversee the day-to-day operations of the account management function, ensuring client needs are met and expectations exceeded.
- Build and maintain strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships.
- Develop and implement strategies for account growth, identifying opportunities for upselling and cross-selling services.
- Collaborate with cross-functional teams, including sales, delivery, and marketing to align client goals with company capabilities.
- Monitor and report on account performance, client satisfaction, and other KPIs, providing strategic insights to leadership.
- Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership.
- Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes.
- Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly.
Requirements
- 8+ years of experience in account management, client services, or customer success, with at least 3 years in a leadership role.
- Proven ability to lead and inspire a high-performing team.
- Strong relationship-building and communication skills, with a track record of managing key accounts.
- Demonstrated success in growing client relationships and driving revenue through upselling and cross-selling.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Experience in the software development or IT consulting industry is highly desirable.
- Strong analytical skills with the ability to leverage data to drive decisions.
- Bachelor's degree in business, marketing, or a related field; an advanced degree is a plus.