E-Commerce Customer Service Associate

Reflex Performance Resources

New York, NY, USA

Published: 6/14/2022

Full Time

Job Description

Reflex Performance Resources Inc., a premier global sourcing firm dedicated to the design, manufacture, and sale of cutting-edge activewear and sportswear, is on the lookout for an applicant for a full time position as an E-Commerce Customer Service Associate.

This position is based out of our Midtown Manhattan showroom, located on 7th avenue in the iconic fashion district, a convenient walk from Penn Station.

Key Responsibilities:

Provide Customer Service by responding to messages, emails and phone calls, as well as direct messages on brand social media accounts.
Assist in processing e-commerce returns through website back end.
Manage Amazon returns, forwarding receipts to the Web Team.
Lodge claims on Amazon for items returned in non-sellable condition or otherwise in violation of return policies.

Essential Qualifications:

Bachelor’s Degree or equivalent experience
Strong writing and interpersonal skills with the ability to professionally and courteously interact with customers across all mediums. (Email, Phone, Messaging, Social Media, etc.)
Excellent command of English, with a pleasant and professional tone and demeanor.
Familiarity with common social media applications.
Previous customer service experience or help desk platform experience is a plus.
Authorization to work legally in the United States.
Competency with Microsoft Office

This position is part of our E-Commerce Group, which operates our brand websites, marketplace selling accounts, retail dropshipping partnerships, social media accounts, digital marketing accounts, and CRM platforms. We view this Customer Service role as an opportunity for the right candidate to familiarize themselves with our product line as well as the general operations of the E-Commerce Group, as previous holders of this position have been promoted internally to roles involving inventory management, catalog management, social media account management and more.

We encourage all qualified candidates to apply with their updated resume.

Reflex Performance Resources Inc. is proud to be an Equal Opportunity Employer.

Company DescriptionReflex Performance Resources Inc. is a global sourcing company that specializes in the manufacturing and sale of Activewear Apparel. Our ultimate mission is to create lifestyle brands that combine the elements of style, comfort, fit, and performance. We pride ourselves on producing high quality garments that are affordable and accessible.

Company Description

Reflex Performance Resources Inc. is a global sourcing company that specializes in the manufacturing and sale of Activewear Apparel. Our ultimate mission is to create lifestyle brands that combine the elements of style, comfort, fit, and performance. We pride ourselves on producing high quality garments that are affordable and accessible.