Job Description
Job Description
Remote Benefit Customer Service Representative (Local Candidates Only- Must be within 2 hours from Buffalo, NY) positions available in your area! Please apply now!
Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people’s lives every day.
What You’ll Do:
- Guide members through benefits enrollment and assist with updates to health and/or pension plans.
- Deliver personalized support via phone, email, and webchat — we prioritize quality over speed.
- Start on a single client account, and over time, be cross-trained to support multiple clients.
- Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex.
- Interpret plan documents and explain them in simple, easy-to-understand language.
- Handle confidential information responsibly in line with HIPAA and data privacy standards.
Pay : $16.50 per hour
Schedule & Flexibility:
- No weekend shifts — ever!
- Work Monday through Friday only.
- During peak season: Full-time (40 hours/week) with potential overtime.
- During off-peak: Hours may vary between 32–40/week, based on client needs.
- Must be flexible to work shifts between 7:00 AM – 8:00 PM , with occasional extended hours up to 10:00 or 11:00 PM for short periods.
Important Note:
· This is a remote position ; however, you must be local and within 2 hours of Buffalo, NY . You’ll need to visit the office on Day 1 to pick up equipment , and occasionally attend in-person meetings or special projects .
What We’re Looking For:
- High school diploma or GED required.
- Customer service or call center experience is a plus, but not required — we’ll train the right person!
- Strong communication and problem-solving skills.
- Ability to adapt your service approach to meet a variety of personalities and communication styles.
- Tech-savvy with basic computer proficiency.
Bilingual Candidates Encouraged to Apply:
- We’re especially looking for fluent Spanish or French speakers — earn $0.75/hour extra for bilingual proficiency!
Apply Today! Click to apply now and feel free to reach out to Pierce Jones at pjones@alinestaffing.com or 586-710-7983