Job Description
Job DescriptionWhy Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the Role
Charlie Health delivers life-saving mental healthcare to young people—and the client experience is central to how we build trust, drive engagement, and improve outcomes. As Group Product Manager, Client Experience, you will own the end-to-end journey from referral through discharge, ensuring that every touchpoint with Charlie Health is thoughtful, seamless, and effective.
You will lead a team of Product Managers focused on onboarding, care coordination, communication, and in-care support experiences. Your mandate is to deeply understand the needs of our clients and their families, identify moments of friction or dropout, and deliver product solutions that improve engagement and clinical success. You'll work cross-functionally with Clinical, Care Operations, Data, and Engineering to build features that make it easier for clients to get help and stay connected to care.
This is a high-impact leadership role for someone who thrives at the intersection of strategy, execution, and empathy. You'll be responsible for setting the product vision, prioritizing roadmaps, and mentoring PMs, while also rolling up your sleeves to ensure we ship experiences that meet the full needs of our clients.
We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Responsibilities
- Own the client journey from referral through discharge, ensuring experiences are intuitive, engaging, and drive retention across key moments.
- Lead and mentor a team of Product Managers working on onboarding, scheduling, communication, and care support tools.
- Partner with Design, Engineering, Clinical, and Operations to define and deliver product solutions that address real user pain points and business priorities.
- Define and measure success across the client experience, including referral conversion, appointment attendance, engagement in care, and satisfaction.
- Develop a deep understanding of the needs of teens, adults, and families navigating mental health care, and ensure our solutions are trauma-informed and inclusive.
- Drive discovery and experimentation to identify the most impactful ways to improve outcomes and reduce barriers to care.
- Translate high-level goals into product roadmaps, prioritizing effectively to balance long-term vision with short-term delivery.
- Communicate product vision, plans, and progress clearly to stakeholders and executives across the organization.
Requirements
- 8+ years of product management experience, with at least 2 years managing other PMs.
- Proven success owning end-to-end product experiences in a fast-paced, mission-driven environment—ideally in healthcare, edtech, or consumer tech.
- Track record of launching products that significantly improved user experience, conversion, or retention.
- Strong product instincts, with a data-informed approach to prioritization and iteration.
- Experience leading discovery, research, and experimentation cycles in complex user journeys.
- Skilled at aligning cross-functional partners and communicating clearly across technical and non-technical audiences.
- Fluent in SQL and experienced with A/B testing and experimentation frameworks; able to design, analyze, and interpret experiments to inform product decisions.
- Deep empathy for clients and a passion for building products that make a difference in people's lives.
- Please note: candidates located within 75 minutes commuting distance of our NYC office are expected to come to office 4 days/week
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
The total target base compensation for this role will be between $195000 and $235000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don't give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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