Fulfillment Project Coordinator

Job Description

Job Description

Fulfillment Project Coordinator
Huntington, NY | On-site
Monday–Friday, 9:00 AM–5:30 PM • Seasonal rotating Saturdays
Full-time | Non-exempt

About Appliance World

Appliance World is an employee-owned company. We are Long Island’s premier destination for premium and luxury home appliances. With showrooms in Huntington and Oyster Bay, we’ve been delighting customers across the New York Metro area since 1992.

The Opportunity

We’re adding a Fulfillment Project Coordinator to keep complex appliance deliveries & installations running smoothly. You’ll be communicating with our clients, their trade people, and our employees so that every project gets completed—whether it’s a simple single-appliance drop-off or a full kitchen renovation.

What You’ll Do

Manage the delivery timeline

• Communicate with our customers to understand when they will need their products.
• Manage shipment updates of incoming products by working with our ordering department.
• Proactively notify customers of shipping delays and offer alternative solutions.

Coordinate like a pro

• Book delivery and installation dates based on specific customer requests.
• Provide product documentation to clients, contractors, and installers.
• Execute follow-up tasks from internal teams to keep projects on track and complete.

Keep records & cash in order

• Maintain impeccable project files.
• Secure payments from customers promptly and in line with company policy.

Be the friendly voice of Appliance World

• Handle incoming & outgoing calls with warmth and professionalism.
• Cultivate positive relationships with our delivery & installation teams as well as our customers.
  

What You’ll Bring

• 1+ years in customer service (required) plus 1–2 years in fulfillment/project coordination (preferred).
• High school diploma or GED.
• Proficient in working with Excel/Google Sheets, as well as excellent with written and verbal communication.
• Laser-sharp organization, follow-through, and multitasking abilities.
• Clear, confident communication and problem-solving abilities.
• A team-first attitude and the ability to ask and offer help.

Compensation & Benefits

• Starting pay: $26 per hour ($54,080.00 annually)
• Employee Stock Ownership Plan (ESOP) share in the company’s success. Receive company shares as part of your employment!
• Comprehensive medical, dental, vision, life, and disability coverage.
• Voluntary benefits & Employee Assistance Program (EAP).
• Generous paid time off—vacation, sick, and birthday PTO.
• 401(k) savings plan.
• Deep employee product discounts

Ready to keep projects moving and customers smiling? Apply today and grow with the employee-owners at Appliance World.