Job Description
Job Description
We are looking for a dedicated HR People Services Specialist to join our team in New York, New York, on a Contract to permanent role. This position is ideal for professionals with a passion for delivering exceptional service, improving processes, and supporting employees in a dynamic and fast-paced environment. You will play a vital role in managing HR operations while collaborating with global teams and enhancing the overall employee experience.
Responsibilities:
• Provide first-level support to employees and managers by addressing a diverse range of HR inquiries and resolving issues through a ticketing system.
• Manage key employee lifecycle processes, including onboarding, offboarding, employment contracts, benefits administration, and leave management.
• Perform accurate and timely HR transactions in systems like Workday, ensuring data integrity and efficient reporting.
• Enhance and maintain HR documentation, such as knowledge base articles and standard operating procedures.
• Work collaboratively with internal teams, including Payroll, Talent Acquisition, and People Business Partners, to streamline cross-functional processes.
• Monitor recurring issues, provide actionable feedback for operational improvements, and elevate the employee experience.
• Prioritize tasks to meet critical timelines, such as payroll deadlines and onboarding schedules.
• Support global teams by working flexible hours and resolving moderately complex inquiries while escalating more advanced issues.
• Deliver outstanding customer service through effective communication and a consistent approach.
• Assist with administrative tasks and contribute to day-to-day operations within the HR department.
• Minimum of 3 years' experience in HR shared services, HR operations, or a generalist role in a fast-paced environment.
• Strong knowledge of HR processes, including onboarding, offboarding, benefits administration, and employment contracts.
• Proven experience working with global teams and supporting employees across multiple regions and time zones.
• Flexibility to work varied hours to accommodate stakeholders in different time zones.
• Proficiency in HR systems such as Workday and ticketing tools like FreshService or similar platforms.
• Exceptional attention to detail, problem-solving abilities, and communication skills.
• Ability to thrive in high-volume, fast-paced, and ambiguous work environments.
• Commitment to continuous improvement and growth.