Job Description
Chief Operating Officer (COO) – Madison Davis LLC
Madison Davis is in a high-growth phase — expanding nationally across multiple recruiting divisions and building the operational foundation for its next 300+ hires. The firm has strong momentum, established client relationships, and an entrepreneurial culture that thrives on performance and accountability.
The Chief Operating Officer (COO) will be a key strategic partner to the CEO, responsible for transforming vision into execution. This person will help design, run, and continuously improve the operational backbone of the business — bringing structure and scalability to a company built on speed, relationships, and results. The right candidate will combine analytical rigor with a creative, founder-friendly mindset: someone who can elevate how we operate without diluting what makes us special.
Key Responsibilities
Operational Leadership
- Oversee daily operations across all recruiting divisions — Technology, Accounting & Finance, Professional Services, and Compliance & Risk — ensuring alignment, accountability, and consistent delivery.
- Develop and implement standardized processes, KPIs, and frameworks to drive recruiter productivity and divisional performance.
- Partner with divisional leaders to align sales, recruiting, and operations under a unified performance rhythm.
- Establish structured leadership meetings, business reviews, and data-driven dashboards to enhance decision-making.
Strategic Growth & Execution
- Translate the CEO’s strategic goals into actionable operational plans that drive measurable results.
- Identify organizational gaps or inefficiencies and build solutions that support scalable growth.
- Support expansion into new markets and delivery hubs by creating repeatable, efficient operational models.
- Align business development, delivery, and back-office functions to maximize gross margin, speed, and quality.
Technology & Infrastructure
- Oversee optimization of the Salesforce ATS, analytics tools, and automation stack to create a unified, data-driven operating system.
- Evaluate and implement technologies that streamline sourcing, client engagement, and performance reporting.
- Champion adoption of analytics, automation, and digital tools to improve recruiter efficiency and visibility.
Financial & Performance Management
- Partner with the CFO and divisional leads to track budgets, P&L, and productivity by team.
- Build and manage dashboards that clearly display recruiter, team, and division-level performance metrics.
- Analyze financial and operational data to identify trends, forecast growth, and guide executive decision-making.
People & Culture
- Strengthen talent development, onboarding, and retention programs that support long-term scalability.
- Foster a culture that blends entrepreneurial drive with operational discipline.
- Ensure alignment and collaboration across NYC, Westchester, and emerging national markets.
- Create transparent career paths and accountability frameworks that help leaders and recruiters thrive.
Qualifications
- 10+ years of experience in staffing, recruiting, or professional services, ideally within a high-growth or multi-division organization.
- Proven success building operational infrastructure that supports significant headcount and revenue expansion.
- Strong command of financial metrics, productivity KPIs, and recruiting economics.
- Deep experience with ATS/CRM optimization, automation, and analytics adoption.
- Exceptional leadership, communication, and change-management skills — able to unite teams around clear goals and measurable outcomes.
Why This Role Matters at Madison Davis
Madison Davis is entering its next evolution — scaling from a high-performing firm into a nationally recognized recruiting powerhouse. The COO will be instrumental in making that leap, helping the company evolve from great execution to world-class operation.
This is a rare opportunity to help shape how a growing, entrepreneurial staffing firm runs — partnering directly with ownership to turn ambition into infrastructure and growth into lasting success.