Customer Relations Representative - State Farm Agent Team Member

Job Description

Job DescriptionBenefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Founded in 2022, our agency is growing fast! With a team of five and plans for more, we expanded and remodeled our office in 2024 to support our continued success. As a second-generation State Farm agent, Im proud to carry on a legacy of helping customers protect what matters most.

We believe in working hard and having fun. Whether its grabbing a bite together after work, celebrating at our annual Christmas party, or sponsoring a Nesconset Little League team, we value team bonding and community involvement. Each holiday season, we also sponsor families in need to help spread joy.

Our agency offers competitive pay, individual and team-based bonuses, and incredible opportunities for personal and professional growth. We provide mentorship, team-based selling opportunities, and strong in-house marketing resources to set you up for success. If youre looking for a supportive, growth-oriented team, wed love to meet you!

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Kaitlin Scott - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.