Remote Benefits Customer Service Representative (154501)

Job Description

Job Description

A-Line Staffing is now hiring Benefits Customer Service Representatives in Buffalo, NY. This role is with a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week during peak season.

If you are interested in this Benefits Customer Service Representative position, please contact Austin Faris at 586-710-7941 or afaris@alinestaffing.com.

Benefits Customer Service Representative Compensation

• The pay for this position is $16.50 per hour (non-bilingual) and increases to $18.00 per hour after 30 days

• Bilingual candidates (Spanish or French) start at $17.25 per hour and increase to $18.75 per hour after 30 days

• Benefits are available to full-time employees after 90 days of employment

• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Benefits Customer Service Representative Highlights

• This position is a contract assignment with potential to hire on permanently based upon performance and business needs

• Remote role after training, but you must be local to Buffalo, NY (first day onsite to pick up equipment, plus occasional onsite meetings)

• Monday – Friday schedule, no weekends required

• Must be flexible between 8:00 AM – 11:00 PM

• During peak season, expect to work 40+ hours and overtime when needed; off-season may range from 32–40 hours per week

Benefits Customer Service Representative Responsibilities

• Assist members with enrollment and updates to healthcare and/or pension plans

• Provide compassionate, accurate, and timely customer service via phone, email, and instant message

• Translate complex benefit information into clear, easy-to-understand terms

• Handle confidential information with sensitivity in compliance with HIPAA and data privacy laws

• Document accurate call and case notes in a professional manner

• Participate in team meetings and training sessions

• Other duties as assigned

Benefits Customer Service Representative Requirements

• High School Diploma or GED required

• Previous customer service or call center experience preferred

• Strong verbal and written communication skills

• Ability to type at least 30 words per minute

• Proficiency with Microsoft Office and ability to navigate multiple computer systems

• Must be able to work in a structured environment and adhere to schedules

• Must be local to Buffalo, NY

Benefits Customer Service Representative Preferred Qualifications

• Associate’s or Bachelor’s degree

• Experience in benefits, healthcare, or pension plan administration

• Call center experience

• Bilingual in Spanish or French

If you think this Benefits Customer Service Representative position is a good fit for you, please reach out to me – feel free to call, e-mail, or apply to this posting!

Contact:
Austin Faris
586-710-7941
afaris@alinestaffing.com