Job Description
Job DescriptionWe’re seeking an Accounts Receivable Collections Specialist to manage soft collections on overdue accounts while fostering strong, positive relationships with our customers. The role involves following up on overdue invoices, collaborating with credit analysts, and ensuring timely payments all with a focus on excellent customer service and clear communication.
Key Responsibilities:
Contact customers professionally via phone, email, and other channels to follow up on overdue invoices with a respectful, customer-focused approach
Review and monitor accounts receivable aging reports to identify overdue accounts and prioritize collection efforts
Document all collection activities, customer communications, and payment agreements accurately in the system
Collaborate closely with credit analysts to evaluate payment trends, resolve disputes, and develop effective collection strategies
Negotiate payment plans and deadlines to recover outstanding balances while maintaining positive customer relationships
Investigate and resolve billing discrepancies and customer complaints promptly
Provide timely and clear responses to customer inquiries regarding account status and payments
Maintain strong, trust-based relationships with customers to encourage timely payments and prevent future delinquencies
Qualifications:
Proven experience in collections, accounts receivable, or B2B customer service
Excellent interpersonal and communication skills, with ability to handle difficult conversations while maintaining relationships
Demonstrated ability to collaborate effectively with credit, finance, and other teams
Proficiency with Microsoft Office (Excel, Word, Outlook)
Familiarity with credit analysis is a plus
Apply today to become a valued part of our finance and customer service team.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company DescriptionThis company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.