Family & Community Engagement Manager

Job Description

Job Description

Job Title: Family & Community Engagement (FACE) Manager
Department: Program Operations / Family Services
Reports To: Executive Director
FLSA Status: Exempt/Non-Union
Work Location: Center-based with travel to all BKS sites
Schedule: Full-time (40 hours/week)

Position Summary

The Family & Community Engagement (FACE) Manager leads BKS’s family partnership, engagement, community collaboration efforts, and student recruitment operations across all center sites. This position ensures alignment with/DECE requirements, Article 47, the Head Start PFCE Framework, and BKS’s mission to support whole-child and whole-family development.

The FACE Manager supports centers with student recruitment, enrollment, and family engagement. This role strengthens community networks, ensures quality and compliance in family documentation, and promotes a welcoming, culturally responsive environment for all families.

Key Responsibilities

Student Enrollment

• Provide support/coaching to all Family Workers and Family Parent Engagement Worker.

• Build and maintain relationships with local community organizations, health clinics, shelters, libraries, and family-serving agencies to support steady student referrals.

• Coordinate and attend community events, fairs, and outreach opportunities to promote organization’s visibility and engage prospective families.

• Support centers with community canvassing and leading informational sessions, tours, and open houses for prospective families.

• Monitor enrollment trends, and provide weekly updates to leadership on progress toward targets.

• Collaborate with center staff and Family Workers to identify classrooms/sites with enrollment gaps and execute targeted outreach strategies.

• Oversee digital recruitment strategies, including website updates, social media outreach, and marketing campaigns in collaboration with Communications.

• Maintain updated recruitment materials (flyers, brochures, digital assets) and ensure brand consistency across all outreach efforts.

• Facilitate staff training on best practices for recruitment, family engagement, and effective communication with prospective families.

• Oversee data entry and record-keeping in enrollment systems to ensure compliance with Head Start, Pre-K, or other funder requirements.
  
  

Family Engagement

• Provide support to Family Workers and Family Engagement staff.

• Ensure compliance with NYCPS DECE family engagement mandates, including timelines for Family Partnership Agreements (FPA), conferences, communication, and documentation.

• Support centers in developing strong family relationships and maintaining a welcoming, inclusive environment.
  
  

Family Partnership & Support

• Oversee the Family Partnership Agreement (FPA) process, ensuring timely completion and meaningful family goals.

• Monitor follow-ups to ensure families receive targeted support in areas such as housing, food access, employment, health services, and crisis response.

• Plan and implement parent workshops, conferences, and family involvement activities.
  
  

Community Engagement & Partnerships

• Build and maintain relationships with local organizations, food distribution partners, health and mental health providers, adult education programs, and city agencies.

• Coordinate community resource events and ensure centers are connected to supportive neighborhood networks.

• Maintain a current directory of community partners and referrals.
  
  

Compliance, Data & Documentation

• Ensure 100% compliance with all required family engagement and student enrollment documentation and annual reports

• Support centers during compliance visits (DECE, DOHMH, ACS, Head Start), investigations, or quality reviews related to enrollment and family engagement

• Monitors data entry into key data systems such as ChildPlus, Vendor Portal, MySchools, and ParentSquare.
  
  

Staff Support and Development

• Provide regular guidance and support to Family Services staff.

• Lead onboarding for new Family Workers and FACE-related staff.

• Provide coverage for Family Worker vacancies, as needed.
  
  

Family Communication & Conflict Resolution

• Serve as a point of escalation for complex family matters, navigating issues with sensitivity and professionalism.

• Support staff in de-escalation and conflict resolution using trauma-informed and culturally respectful approaches.

• Respond to family concerns in a timely and solution-driven manner.
  
  

Qualifications

Education & Certifications

• Bachelor’s degree required (Social Work, Human Services, Early Childhood, Public Administration, or related field).

• Master’s degree preferred (MSW, MPA, M.Ed., LMHC).

Required Knowledge, Skills & Experience

• Minimum 5 years of experience in family engagement, social work, or community services (ECE experience preferred).

• Experience on coaching staff in family-facing roles.

• Working knowledge of NYCPS/DECE expectations and the PFCE Framework.

• Strong interpersonal, communication, and culturally responsive engagement skills.

• Ability to handle sensitive situations with discretion and professionalism.

• Proficiency in case management systems and digital data platforms.

• Strong organizational skills and experience coordinating events or workshops.

• Bilingual skills in Spanish or Haitian Creole preferred.
  
  

Performance Metrics (KPIs)Family Engagement & Participation

• 85–100% of Family Partnership Agreements (FPAs) completed within NYCPS or Head Start timelines.

• Documented follow-up on 100% of FPA family goals within 30 days.

• 2–3 parent workshops per center per year, with attendance recorded.

• 70%+ family participation in events, conferences, or engagement activities.

Compliance & Documentation

• 100% compliance with documentation standards (case notes, CIRS entries, attendance support, referrals).

• 100% on-time submission of compliance reports and monthly summaries.

Community Partnerships

• Establish 3+ new community partnerships annually.

• Maintain updated partnership directory each quarter.

• Host 1 community resource event per center annually.

Operational & Attendance Metrics

• Visit each BKS center at 2 monthly, more frequently as needed.

• Participate in all NYCPS compliance visits related to family engagement and student enrollment.

• Lead or co-lead 2-4 agency-wide engagement initiatives annually.
  
  

Physical Requirements

• Ability to travel between BKS centers frequently.

• Ability to lift up to 25 lbs for family events or materials.

• Prolonged standing, walking, or participation in community events.

Work Environment

• Center-based role with frequent travel; occasional evening or weekend activities for family support and events.

Salary & Benefits

• Competitive salary commensurate with experience.

• Comprehensive health, dental, and vision coverage.

• Retirement plan with employer contribution.

• Paid leave and ongoing professional development opportunities.