Job Description
Job Description
Eastern Staffing & Recruiting is proud to be recruiting a Remote Bilingual (English/Spanish) Help Desk Technician for an international POS retail solutions company! The Help Desk Technician will be responsible for providing technical support via the phone and internet for clients’ retail systems across the United States, in both English and Spanish.
Responsibilities:
- Respond to support requests regarding computer software, hardware, or network operations to resolve issues.
- Read technical manuals, confer with users, recreate scenarios, test in lab environments, conduct computer diagnostics, work directly with hardware manufacturer and software development support teams.
- Provide professional first, second, and third-level problem resolution and customer service to all company associates.
- Resolve user tickets/incidents in a timely manner while maintaining continuous communication within the Help Desk and the end user.
- Provide problem escalation as needed for requests within the Help Desk.
- Document daily activity of all communication transactions, issues, and remedial actions taken.
- Conduct evaluation of company products and services and recommend improvements.
- Provide good technical support and customer service via phone calls or emails.
Requirements:
- Bilingual (English & Spanish)- Read, Write, and Speak
- Strong IT technical background, including networking, OS, and application support.
- Ability to handle multiple calls and situations and follow them through to a solution.
- Strong verbal and written communication skills.
- Able to work various shifts including weekends.
- Minimum AAS degree, Bachelors preferred from accredited institution.
- Minimum two years of experience working in an IT support role primarily with POS or LOC SMS systems.
- Experience in supermarket operations a plus.
Qualified candidates, please apply. Thank you for your interest in our position!
The estimated annual hourly range for this position is $21-25/hr., though a candidate's wage will be determined on a range of factors, including, but not limited to, qualifications and experience.
Eastern Staffing & Recruiting is an affirmative action and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veterans’ status, or any other legally protected basis.
Company DescriptionEstablished in 1985, Eastern Staffing & Recruiting was created to provide an extensive range of workforce solutions; staffing, recruiting, and payroll servicing. From the beginning, our goals have always been to support people, build strategic partnerships and offer world-class solutions.
A lot has happened in over 30 years; globalization, recessions, inflation, rebranding and the nature of our recruiting and business focus. What has not changed is our desire to be the best staffing and recruiting company out there.
Company Description
Established in 1985, Eastern Staffing & Recruiting was created to provide an extensive range of workforce solutions; staffing, recruiting, and payroll servicing. From the beginning, our goals have always been to support people, build strategic partnerships and offer world-class solutions.\r\n\r\nA lot has happened in over 30 years; globalization, recessions, inflation, rebranding and the nature of our recruiting and business focus. What has not changed is our desire to be the best staffing and recruiting company out there.