Helpdesk Support Technician

Murtech Staffing and Solutions

Garden City, NY, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Helpdesk Support Technician

Location: Remote – With HQ in Garden City, NY 11530

Pay Rate: $27.00/HR W2

Hours: Full Time, Monday-Friday, 8AM-5PM

Duration: 6 months (possible extension / permanent hire)

Description:

· Provide remote technical support to customers

· Following up with customers to ensure full resolution of issues

· Communicate with dispatch regarding availability and scheduling commitments

· Communicate service escalations in a clear and timely manner

· Record time / document work performed and submit weekly time sheet

· Experience with a help desk ticketing system and RMM software (Connectwise manage and Automate preferred)

· Experience with backup software (StorageCraft or Acronis preferred)

Requirements:

· 2-5 years’ experience in a fast-paced support desk environment

· Address Tier 1 and 2 issues that include but are not limited to servers restores, virus outbreaks, network printing issues, COTS packages installation and troubleshooting, network switching, routing, firewalls, and email security appliances.

· Experience with ticketing software and RMM tools (ConnectWise Manage and Automate preferred)

· Experience with backup software (Acronis or Storage Craft preferred)

· Excellent problem solving and troubleshooting skills

· Experience with Macs, Windows PCs, servers, switches and Chromebooks

· Experience with Healthcare support

· Experience working with printer and application support

· Knowledge of WAN and LAN Concepts

Company DescriptionAbout Murtech Staffing & Solutions - We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates.

Company Description

About Murtech Staffing & Solutions - We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates.