Job Description
Job Description
After-Hours Facility Coordinator
Remote (East Coast)
Permanent Position
$24/hour
Reports To: Director of Operations
Position Overview
The After-Hours Facility Coordinator (AHFC) is responsible for managing and executing all facility-related service requests that occur outside of standard business hours. This role is essential in maintaining client satisfaction by ensuring timely communication, proper dispatching, and strict adherence to client-specific protocols.
Schedule Options
This is a part-time or full-time remote position. Coverage begins when the corporate office is closed:
-
Part-Time: Saturday and Sunday (10:00 AM – 7:00 PM EST)
-
Full-Time Options:
-
Tuesday–Saturday (flexible weekday hours)
-
Sunday–Thursday (flexible weekday hours)
-
Note: Assigned shifts, including holidays, are mandatory unless time off has been approved in advance. Holiday coverage is required as part of this role.
Core Responsibilities
-
Monitor and respond promptly to all after-hours emails, calls, and texts.
-
Acknowledge all new service calls within 15 minutes of receipt.
-
Maintain and update the After-Hours tracking sheet.
-
Complete follow-ups as requested by the Operations team.
-
Verify or manually enter all new service requests into the system.
-
Contact service locations to confirm the scope of work and adjust priority levels if applicable.
-
P1 = Emergency during business hours
-
-
Dispatch calls to appropriate vendors and service providers.
-
Use available resources (e.g., Google) to locate new vendors when needed.
-
Confirm vendors have received work orders, understand Not-To-Exceed (NTE) limits, and have confirmed their ETA.
-
Add a $50 billing note for all after-hours emergency jobs.
-
Keep clients updated throughout the entire job lifecycle.
-
Confirm technician arrival and IVR check-in (or check in manually if necessary).
-
Manage client-specific instructions related to NTE, DNE, and ATFQ using reference materials (e.g., client protocol grid).
-
Confirm job completion, update the client, and close out work orders.
-
Identify and document any temporary fixes requiring follow-up.
-
Input closing and billing notes, update job statuses, and ensure client portals (e.g., ServiceChannel, Corrigo) are current.
-
Provide detailed shift start and end reports to management.
-
Conduct full handoffs to the next on-call team member, including all relevant job updates.
Additional Duties
Credit Card Usage:
-
Only use for pre-approved vendors (e.g., HVAC, locksmiths, plumbers) and under strict criteria.
-
Obtain photo proof of completed work, confirm with site manager, and review before providing card info.
-
Strict compliance required — no exceptions.
Vendor Recruitment (In Emergencies):
-
Send out vendor onboarding package and request proof of insurance.
-
Enter vendor details into the system and attach documentation before issuing work orders.
Expectations
-
Emergency calls must never be missed. Failure to respond may result in disciplinary action, up to and including termination.
-
Assigned shifts are paid and considered a core responsibility of the role.
-
Full professionalism and consistency are expected during all scheduled on-call times, including holidays.
Let me know if you'd like this formatted for a job board or hiring platform, or shortened for internal documentation.
Company DescriptionThe Bachrach Group LTD. (TBG) has been building better workforces with extraordinary talent based on specific functional experience, one position at a time, for nearly 50 years. Our commitment to sourcing top-notch talent has made us national leaders in both staffing and executive search.
Company Description
The Bachrach Group LTD. (TBG) has been building better workforces with extraordinary talent based on specific functional experience, one position at a time, for nearly 50 years. Our commitment to sourcing top-notch talent has made us national leaders in both staffing and executive search.