Job Description
Job Description
Are you looking to grow your career as a Level 1 or 2 Technician at a small, tight-knit MSP, where you'll have the chance to help grow and shape the company from the ground up?
Kean Computing is a rapidly growing MSP based in Albany, NY. We specialize in helping small and mid-sized businesses, especially in highly regulated industries such as mortgage, healthcare, and finance, navigate cybersecurity, compliance, and technology support with confidence. We're seeking a Level 1–2 Technician to work alongside the founder. This is an excellent opportunity for someone who thrives in a fast-paced environment, has strong communication skills, and is passionate about providing both remote and onsite IT support across a wide range of technologies and industries.
We'll Provide:
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Opportunity to get in at the ground floor of a growing MSP and shape the company alongside the founder
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Exposure to diverse client environments and cutting-edge cybersecurity tools
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Starting pay of $23/hr
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Paid time off
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Potential for some remote work days once training is complete
What You'll Do:
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Work directly with clients to support their IT infrastructure, troubleshoot issues, and assist with project deployments
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Respond to and resolve service tickets (remote and onsite) in a timely and professional manner
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Provide desktop, server, and network support across Windows and Microsoft 365 environments
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Deploy and maintain hardware (laptops, desktops, printers, firewalls, etc.)
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Support MSP tools such as Syncro, SentinelOne, Huntress, DNSFilter, Axcient, and Office 365
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Assist with onboarding new clients, users, and systems
Skills You'll Need:
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1–3 years experience in IT support, preferably in an MSP or help desk environment
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Strong knowledge of Microsoft Windows, Microsoft 365, and basic networking
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Strong work ethic and ability to learn on the fly
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Self-starter who is comfortable problem-solving independently
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Excellent customer service and communication skills
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Experience with or understanding of MSP tools and ticketing systems is preferred
Next Steps:
Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/link/index/JB-NNE9VR53J?u=1182753