Job Description
Kelly® is looking for a Customer Service Representative to work at a top insurance client. You must live in New York and a service area of our client - Rochester, Buffalo, Syracuse areas. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community
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\nLocation: NEW YORK - work from home
\nPay Rate: $16.25/hour
\nHours: M-F 8am to 5pm
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\nSummary:
\nUnder the direction of the Supervisor of Customer Service, the Customer Service Representative resolves customer inquiries via telephone, email, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom-designed benefit plans. This role requires a polite, professional, and courteous demeanor at all times while meeting the statistical goals of the position.
\nEssential Responsibilities:\n
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- Researches and responds to inquiries via telephone, email, and mail from internal and external customers regarding custom-designed benefit plans.\n\t
- Meets established statistical performance measures, such as call length and daily call volume.\n\t
- Acts as a liaison between customers, internal departments, vendors, and business associates.\n\t
- Assists with the training of other team members.\n\t
- Participates in ongoing training to enhance knowledge of regulations, software systems, policies, and procedures and to develop skills for accurately fulfilling job requirements.\n\t
- Adheres to all Customer Service policies and procedures.\n
\nMinimum Qualifications:\n\n
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- Associate’s degree in Business Administration or a related field with a minimum of six months of work experience. In lieu of a degree, a minimum of two years of experience working in a customer service setting/environment is acceptable.\n\t
- Successful completion of the Customer Service Training Program.\n\t
- Ability to multi-task in a fast-paced environment while maintaining high accuracy.\n\t
- Excellent oral, written, and listening skills.\n\t
- Capability to handle stressful situations in a professional manner.\n\t
- Ability to respond to all inquiries in a calm, polite, and professional manner.\n\t
- Proficient PC skills.\n\t
- Ability to work occasional overtime as required to meet business needs.\n
\nPhysical Requirements:\n\n
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- Must be able to function for long periods sitting at a desk using a keyboard.\n\t
- Must be able to use a headset to listen to customer conversations.\n
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What happens next:
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Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network.
\nThat means all of our recruiters will have access to your profile, expanding your opportunities even more.
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Helping you discover what’s next in your career is what we’re all about, so let’s get to work.
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\nApply to be a Customer Service Representative today!
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\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\tAs part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. \n\t\t\t \n\t\t\t
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. \n\t\t\t \n\t\t\t