HVAC Service Coordinator/Customer Service

AFGO Mechanical Services, Inc.

New York, NY, USA

Published: 6/14/2022

Full Time

Job Description

AFGO, a dynamic HVAC Mechanical Services Company in the NYC Metropolitan Area, is seeking an energetic and assertive individual for a HVAC Service Coordinator/Customer Service position. Candidate must possess strong organizational skills, an attention to detail and exceptional verbal and written communication skills in order to correspond with clients, coworkers, suppliers and sub-contractors.

Responsibilities to include, but are not limited to (Essential Functions):

• Setting up appointments for Preventive Maintenance and Quoted Repair services

• Providing status updates relates to Technician response time, diagnosis and resolution.

• Conducting follow up correspondence to ensure Client satisfaction

• Teaming with designated Dispatcher, assisting with the scheduling and coordination of Technician workload

Qualifications & Skills:

• The ideal candidate will possess previous Customer Service experience in a business to business environment

• Knowledge of Microsoft Office is required

• Knowledge of Microsoft Dynamics for Field Service is preferable

• ServiceChannel

• FM Pilot

Company DescriptionAFGO Mechanical Services, Inc. has been in business for over 25 years and is a growing Commercial HVAC Service Company in the NYC Metropolitan Area. Our office is conveniently located in Long Island City, Queens near the N, Q Train stops.

Company Description

AFGO Mechanical Services, Inc. has been in business for over 25 years and is a growing Commercial HVAC Service Company in the NYC Metropolitan Area. Our office is conveniently located in Long Island City, Queens near the N, Q Train stops.