Job Description
Job Description
PixiBytes is a company in Saint Albans, NY 11412. We are fast-paced and engaging.
Our work environment includes:
- Wellness programs
- International workforce
Company Overview:
Pixibytes is a premier source for photo, video and electronics equipment in the New York area. Founded as a photography retailer, we have quickly grown to represent a variety of consumer electronics. We have a large online presence which we pride ourselves in and we hope to grow and expand with time.
Position Summary:
The eCommerce Associate will be responsible for supporting our growing and managing a portfolio of our products on online marketplaces like eBay, Walmart, Amazon.com, and NewEgg. The primary responsibility will be creating new product listings, keeping up-to-date with the market, pricing and promotions.
Responsibilities:
- Manage the product catalog including feeds and product listings.
- Accurately recognize product variations and create professional product listings
- Optimize listings for products per SEO best practices.
- Manage vendor promotions, rebates
- Monitor and maintain account health and metrics, proactively alert team for issues and resolve as appropriate.
- Consistently provide support, respond to customer feedback and maintain high customer satisfaction rates.
- Monitor and manage other appropriate marketplace environments (e.g. Amazon) as required.
- Additional Responsibilities and duties as assigned and required.
Qualifications:
- Excellent organizational skills
- Ability to multitask
- 6 months of comparable experience
- Exemplary customer service skills
- Excellent interpersonal communication skills, both verbal and written
- High level of professionalism
- Attention to detail
- Strong problem-solving ability
- Superior follow through on inquiries and projects to ensure completion
- Accepts constructive feedback in a mature, professional manner
- Computer and Microsoft Office skills are required
- Prior eBay or Amazon Seller Central experience preferred
Competencies:
Customer Orientation- The ability to demonstrate concern for satisfying one’s external and/or internal customers.
Oral and Written Communication– The ability to express oneself clearly in business writing and in conversations and interactions with others.
Initiative- Identifying what needs to be done and doing it before being asked or before the situation requires it.
Diagnostic Information Gathering- The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it.
Entrepreneurial Orientation- The ability to look for and seize profitable business opportunities; willingness to take calculated risks to achieve business goals.
Results Orientation- The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
Personal Credibility- Demonstrated concern that one be perceived as responsible, reliable, and trustworthy.