Chief Technology Officer (CTO)

Job Description

Job Description

At Suffolk Credit Union, we empower our members and strengthen our community by promoting financial wellness, transparency, and respect. We offer a competitive base salary plus an annual bonus opportunity, based on company performance and achievement of goals. Join us to enjoy comprehensive benefits, including health plans, 401(k) matching, and support for work-life balance, along with employee engagement activities and opportunities for community involvement.

Role Overview: The Chief Technology Officer (CTO) provides enterprise-wide executive leadership for all technology, information systems, and digital capabilities of Suffolk Credit Union. As a member of the executive leadership team, the CTO is responsible for defining and executing a long-term technology vision that enables the credit union's strategic objectives, enhances member experience, strengthens cybersecurity and operational resilience, and ensures regulatory compliance.

This role serves as the primary technology advisor to the President and CEO, executive leadership team, and Board of Directors. The CTO oversees technology strategy, infrastructure, cybersecurity, core processing, digital platforms, data, vendor partnerships, and emerging technologies, while fostering a culture of innovation, accountability, and service excellence.

Key Responsibilities:

• Establishes and executes a multi-year enterprise technology strategy aligned with the Credit Uunion's strategic plan, risk appetite, and member-centric goals.
• Serves as a strategic advisor to executive leadership and the Board of Directors on technology trends, emerging technologies, digital transformation, artificial intelligence, cybersecurity risk, and long-term investment priorities.
• Partners with senior executives to embed technology capabilities into business strategy, product development, operational efficiency, and member experience initiatives.
• Provides regular executive-level reporting to the Board and senior leadership on technology performance, risk posture, major initiatives, and emerging issues.
• Oversees all technology operations including infrastructure, networks, systems, applications, data platforms, and end-user services.
• Ensures technology platforms are scalable, secure, interoperable, and aligned with lifecycle management and modernization standards.
• Establishes enterprise architecture standards to support reliability, performance, and future growth.
• Provides executive oversight and escalation leadership for complex or high-impact technology incidents affecting members, employees, or regulatory posture.
• Owns the credit union's information security strategy, in alignment with regulatory expectations and enterprise risk management practices.
• Establishes and maintains cybersecurity governance, policies, and controls, including third-party risk management for technology vendors.
• Partners closely with Compliance leadership on Business Continuity, Disaster Recovery, and Incident Response programs.
• Oversees disaster recovery planning, testing, and execution for technology infrastructure and critical systems.
• Ensures readiness for and achieves satisfactory outcomes in internal audits, external audits, penetration testing, regulatory examinations, and vendor reviews.
• Provides executive ownership of the Fiserv DNA core processing platform, including full lifecycle management, performance governance, vendor relationship management, and strategic roadmap planning.
• Ensures effective management of enhancement requests, system upgrades, vendor SLAs, and issue resolution.

• Leads enterprise technology vendor strategy, contract negotiations, performance management, and due diligence.
• Oversees the technology budget, including annual planning, capital investments, and ongoing expense management.
• Ensures technology investments deliver measurable business value and align with strategic priorities.
• Partners with Finance and executive leadership on long-term technology investment planning and cost optimization.
• Leads, develops, and retains a high-performing technology organization across infrastructure, operations, cybersecurity, and systems.
• Establishes clear accountability, performance expectations, and professional development pathways for technology staff.
• Fosters a culture of collaboration, service excellence, continuous improvement, and operational discipline.
• Promotes cross-functional partnership and effective communication between technology and business teams.
• Ensures compliance with all applicable federal and state regulations related to information technology, cybersecurity, data protection, and financial institution operations.
• Communicates technology risks, issues, and recommendations clearly to non-technical executives, Board members, and regulators.
• Performs additional duties as required to support the credit union's mission, strategic goals, and operational needs.

Essential Qualifications:

Qualified candidates will have a bachelor's degree in computer science or related field of study. A master's degree in computer science or related field of study is preferred. At a minimum, 15+ years of extensive information technology experience, of which 10+ must have been in a senior leadership capacity with enterprise level responsibility.

PMP, ITIL, CISSP, CISM Certification(s) are preferred.

Working Conditions:

• This position is eligible for our hybrid work arrangement policy.
• Occasional travel, up to approximately 10%, for conferences, training, vendor meetings, and site visits.
• Ability to work extended or non-standard hours during critical incidents or major initiatives.
• Standard office environment with periodic access to data center or technical facilities.

Apply today and embark on a rewarding career and start empowering your possible!

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

Compensation for employees is generally offered within the range of the minimum to midpoint of the posted salary scale, based on qualifications, internal pay equity, and the budget for the position. This compensation range adheres to state-specific regulations. The determination of your actual pay rate may take into consideration factors such as your skills, years of experience, and other pertinent qualifications.

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