Job Description
Job description
For the first time in fragrance history, a major, full-blown fragrance collection was launched as an homage to a great city. The name of this fragrance collection is Bond No. 9 (which is also the address of its headquarters boutique at 9 Bond Street, in NoHo). The city it celebrates is none other than, could be no other than, New York. The Bond No. 9 collection of women's, men's, and unisex eaux de parfum has a dual mission: To restore artistry to perfumery, and to mark every New
York neighborhood with a scent of its own.
Job Responsibilities
- Monitors, listens, and responds to customer inquiries while sustaining the appropriate tone of voice across all touchpoints
- Ensures quality customer service outreach is consistent across all platforms and provide audiences with appropriate and informative information in a timely manner
- Monitor quality of service and provide customer insights
- Handles all incoming customer services inquiries via phone, email, and chat
- Escalates customer service inquiries when necessary to the correct departments and management
- Responsible for the eCommerce return process-ensuring returns are processed correct at the warehouse and manually refunding customers speedily.
- Work closely with retail teams and warehouse with orders and omnichannel initiatives
- Assist in detailing customer post purchase journey and providing ongoing testing and improvements
- Track competitive behavior and isolate business opportunities
Skills and Experience
- 3+ years experience in customer service, e-commerce operations
- A positive attitude with excellent interpersonal skills
- Experience in the Fragrance industry
- Strong work ethic
- Spanish speaking a plus
- Analytical and organized with high attention to detail
- Interested in ecommerce and digital marketing
- Proactive and a self-starter with an entrepreneurial spirit
- Proficient with MS Excel, PowerPoint, and Word
Pay: $75,000.00 per year
Work Location: In person