Job Description
Job Description
Digital Provisions, is the leading security integrator on Long Island, New York, delivering advanced security solutions to a wide range of clients, including K-12 schools, businesses, and public institutions. Our passion lies in creating safe environments by partnering with educators, government officials, law enforcement, and private enterprises. Through these collaborations, we design and deploy comprehensive security systems tailored to each client's unique needs. Whether safeguarding schools, businesses, or public spaces, we have the expertise to assess risks and implement solutions that protect people and property, allowing our clients to focus on their core missions.
Digital Provisions is seeking a Technical Support Specialist for it's Ronkonkoma, NY Branch. The Technical Support Specialist will provide hands-on and remote support for security systems and IT infrastructure. This role is ideal for individuals eager to build their technical knowledge while delivering high-quality service to customers. With opportunities for growth, the position emphasizes mentorship, troubleshooting skills development, and customer interaction.
***SCHEDULING NOTE: This is an in-office role with a schedule of 9am to 5pm for the first 60-90 days; then likely transition to include a rotating schedule of 3pm to 11pm for one week per month.***
In this role you will…
Technical Support & Troubleshooting:
- Assist with diagnosing and resolving basic hardware, software, and network-related issues.
- Utilize troubleshooting techniques for resolving computer and network problems, with support from senior team members.
- Maintain accurate records of support requests and resolutions, contributing to a shared team knowledge base.
Customer Service & Communication:
- Provide clear and patient communication when assisting non-technical customers with technical issues.
- Handle customer inquiries professionally, remaining calm under pressure and focusing on problem resolution.
- Collaborate with internal teams to support other departments when needed.
Learning & Development:
- Participate in on-the-job training and mentorship programs to develop technical and troubleshooting skills.
- Stay open to feedback and actively work to learn new technologies, tools, and systems relevant to security integration and IT support.
- Work toward foundational certifications such as CompTIA A+ or Network+ as part of your professional growth.
Team Collaboration & Flexibility:
- Adapt to new challenges and shifting priorities in a dynamic work environment.
- Participate in after-hours service rotations when required.
You've got what it takes if you have…
- Technical Knowledge:
- Familiarity with basic hardware, software, and networking concepts.
- Exposure to SQL or scripting (e.g., PowerShell) is a plus.
- Basic knowledge of low voltage systems is desirable.
- Customer Service Skills:
- Strong verbal and written communication skills.
- Ability to remain patient and helpful under pressure.
- Educational Background & Certifications (Preferred, not required):
- Relevant coursework in IT, computer science, or networking.
- Certifications such as CompTIA A+ or Network+ are a plus or a willingness to pursue them.
- Experience:
- 1-2 years of experience in a technical support role (internships, part-time jobs, or coursework are considered).
- Adaptability & Enthusiasm:
- Willingness to take on new challenges and learn in a fast-paced environment.
- Enthusiasm for security systems and IT support.
Potential for Growth:
This role offers the opportunity to develop into more senior technical positions over time, building expertise in security integration and IT support. As part of Digital Provisions, you will have access to mentorship, training, and industry certifications to advance your career.
Salary Range: $24 - $29 hourly