Job Description
Job DescriptionJob Description:
Phoenix Mechanical is seeking a Customer Service Representative for their Elmsford, NY, location. The customer service representative plays a crucial role in the organization by directly interacting with customers, ensuring exceptional customer service, and fostering positive interactions with all callers.
Summary:
Phoenix has been in business since 1996 and is a leader in the HVAC industry in Westchester County. Our technicians and consultants have combined experience of well over 100 years, originating from the early days of heating and cooling to today’s cutting edge technology. Our team members continue to stay ahead of the technological curve through continuing education seminars, equipment training, installation of new technology and keeping up to date on the latest industry literature. Phoenix Mechanical partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.
Responsibilities:
- Answer or make calls to clients to learn about and address their needs, concerns, or other questions about products or services.
- Respond efficiently and accurately, engaging in active listening to callers to provide assistance while helping them feel supported and valued.
- Schedule or update appointments in the computer system.
- Document clear and concise notes in clients’ profiles in order to communicate precisely to the technicians and technical leadership team.
- Understand and strive to meet Contact Center metrics while providing excellent customer service.
Job Qualifications:
- High school diploma or equivalent required
- Minimum of 1 year of customer service experience
- Call center experience preferred
- Service Titan experience preferred
Competencies:
- Strong multitasking abilities
- Excellent written, verbal, and active listening skills
- Strong administrative skills
- Strong organizational skills
- Ability to work individually and as part of a team
- Problem-solving skills
What can we offer you?
- Opportunities for Advancement within a Growing Organization
- Paid Time Off
- Medical, Dental, and Vision
- Company-provided training
The starting hourly base wage for this position is $24.00 to $26.00. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education, which may result in a total compensation package that falls outside of the provided range.
This employer participates in E-Verify to verify the employment eligibility of all new hires. E-Verify is a federal program that compares information from Form I-9 to government records to confirm employment eligibility.
Phoenix Mechanical (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state, or local law.