Regional Director of Transitional Housing

Neighborhood Association

New York, NY, USA

Published: 6/14/2022

Full Time

Job Description

Title: Regional Director of Transitional Housing

Location: New York, NY

Salary Range: $124,000 - $125,000 per year

FLSA Classification: Full-time (35 hours), Exempt

Role Summary: The Regional Director of Transitional Housing Programs assists the Executive Director of Transitional Housing Programs Division with providing oversight of the overall daily operations of homeless shelter programs in the region, including the management of the Program/Site Directors. The position is responsible for the hiring of all Sr. Management positions throughout the sites and serves as a liaison between NAICA and the NYC Department of Homeless Services (DHS). The position ensures corporate policies and procedures are adhered to throughout all regional programs, represents NAICA in the community and participates in events and in other functions as required. This position reports to the Executive Director of Transitional Housing Programs.

Primary Job Responsibilities/Duties:

The Regional Director of Transitional Housing Programs is responsible for:

Leadership Management
- Providing leadership and team management to direct reports
- Balancing competing priories and exercising sound judgment and making independent decisions
- Ability to work in a professional, confidential, and collaborative capacity sensitive to cultural, religious, racial, disability, sexual orientation and gender issues
- Responsible for ensuring that both employees and residents are safe and secure through the direction of the Security teams
- Ensure that residents are moving towards attainment of independent living or an appropriate living status beyond the shelter system and meeting placement thresholds as set by DHS
- Responsible for maintaining effective communication and interaction with direct reports in all areas of the shelter services and operations while ensuring they receive necessary training and professional development to help them succeed in their job duties
- Collaborate with the Human Resources department on progressive discipline, supervision and evaluation of senior staff, and the implementation of policies and procedures
General Responsibilities

Ensure that the programs remain in compliance with City and State regulations and that the facilities are well maintained and meet the requirements of all routine inspections conducted by OTDA, DHS, Coalition for the Homeless, etc.
Assess the shelter’s needs and identify potential funding streams to enhance services
Serve as liaison between NAICA, local service providers and the community to ensure good relations with the community and local stakeholders
Develop a quality assurance process to ensure that all programs meet requirements imposed by Federal, State, City laws and by NAICA’s Funding Agencies
Ensure that all programs maintain contractual compliance, goals and objectives
Serve as part of the Senior Executive Management team of NAICA
Work under the guidance and supervision of Department of Homeless Services (DHS)Liaison between DHS, OTDA and other governmental agencies as required
Responsible for creating program reports for the Executive Director and COO
Ensure all the performance expectations and programmatic outcomes established by NAICA and DHS are achieved

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Ability to sit for extended periods and perform repetitive tasks.
Must be able to lift and carry up to 20 pounds.
Must be able to travel to multiple NYC sites as needed.

Work Environment / Schedule Requirements:

Office setting with regular exposure to computer screens and moderate noise levels.
May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential.
This is a full-time, exempt position. While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, exempt employees are expected to work the hours necessary to effectively fulfill the responsibilities of the position, based on organizational needs, deadlines, or events.
Transitional Housing Program staff are required to continue their shift until relieved by another staff member or authorized to leave by a supervisor.

Qualifications:

Minimum of a bachelor’s degree in related fields of Human Services, Policy, Leadership, and Business
At least 10 years of programmatic knowledge and experience in the delivery social services
Master’s Degree is preferred in professional fields of relevance to Executive Management Experience with the Department of Homeless Services (DHS)
Knowledge of state and federal confidentiality, contract management and program administration regulations
Knowledge of operations management procedures and practices
Knowledge and use of different communication and learning styles
Knowledge of organizational, strategic, participatory, collaborative skills
Knowledge of empowerment and self-advocacy techniques
Knowledge of participatory planning techniques
Knowledge of crisis intervention techniques
Knowledge of financial management practices in human service organization
Required to balance many responsibilities in the course of the workday, must be flexible, have excellent time management, communication and stress management skills and be an effective team leader
Ability to analyze and recommend solutions to complex problems or situations
Ability to remain available and or on call after hours or during the weekend for emergencies; must be available to work on a flexible schedule; this includes, weekend, holidays, evening or night shifts
Have a thorough knowledge of applicable state rules and regulations and stay up-to-date with any policy and or regulation changes that can affect the operation of shelter programs
Knowledge of and ability to apply effective management principles and techniques
Experience in chemical dependency or behavioral health is preferred
Knowledge of other community organizations services, public assistance and entitlement programs, and immigration services
Considerable interpersonal skills with oral and written communication skills with preference for bilingual English/Spanish speaking skills

Minimum of five years of experience as a senior level manager
Must be able to read, speak, write, and understand English for administrative purposes.
Must pass drug screening to be appointed.
This position may be subject to a series of investigations before and after appointment.

Equal Employment Opportunity:

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”

NAICA Offers a competitive benefits package that includes:

Comprehensive Health, Dental and Vision Benefits for full-time employees
403(b) Retirement Savings Plans
Loan Forgiveness Programs for eligible employees
Paid Holidays and Vacation
Paid Time-off
Vol Life Insurance and AD&D
Term Life and AD&D insurance
Long Term Disability
Employee Assistance Program support (EAP)
Commuter Benefits Program

Aflac: Short-Term Disability, CA, Accident and Hospital
Employee Discount Program

False Statements:

Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment.

At-Will Employment Disclaimer:

While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.