Job Description
Job Description
Reports To: Inside Sales Manager
General Scope of the Position:
The Customer Support Specialist is to create a world-class customer experience, making it easy for the customer to do business with Sefar. They are responsible for building and maintaining the relationship between the company and the customer base. This is accomplished in coordinating various support efforts, resolving customer issues, and serving as a liaison between customers and our Internal teams. This role combines communication, organization, and problem-solving skills to delivery timely, effective support for the customer to help grow our business. The position requires precision, accountability and professionalism.
Requirements:
The ideal candidate will have at least 1+ years’ experience in selling in a B2B environment or relevant education. Have the ability to relate technical information to non-technical customers. Able to work in fast-paced, self-directed entrepreneurial environment. Excellent time management, as well as verbal and written communication skills. Highly proficient level computer skills including MS Word, PowerPoint, Excel and knowledgeable in the use of CRM software solutions. Highly energetic and self-starter. Able to multi-task the activities with shifting priorities. Should be honest, assertive and systematic.
Primary Responsibilities of the Position:
Sefar Inc. employees are responsible for the quality of their work through understanding and fulfilling our customer's requirements.
- Serve as the Customer Advocate (both external and internal customers). Judged on making those parties happy with the fast, friendly and efficient support.
- Precision in your job duties. Be it LN, CRM or other you keep the systems 100% accurate at all times.
- Act as the primary point of contact for customer inquiries and purchase orders.
- Collaborating with Territory Management to understand customer requirements and provide support.
- Maintain up-to-date knowledge of products/services to provide accurate support and guidance.
- Accomplish department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Accurately capture and complete information in Sefar Customer Relationship Management system (CRM).
- Responsible for order entry and expediting under current strategies and procedures.
- Supports all quality initiatives including ISO 9001 and 14001 procedures, policies and programs; recommending improved policies and procedures.
- Processes all complaints and returns into the Complaint database.
- Demonstrates Reliability, Ownership Mentality, Customer Focus, Honesty and Sustainability in pursuant towards Sefar’s core values.
Company DescriptionAbout Sefar North America,
We are part of Sefar AG who is headquartered in Switzerland with subsidiaries and fabrications centers in 25 countries on 4 continents provide local technical service for the broad range of solutions offered by Sefar. In 2022 the Sefar Group achieved sales over $350+ Million and employed some 2900+ employees worldwide. Sefar AG has been in business since 1830, Sefar Inc has been operating in the North America since 1925. We are the leading global technical fabric manufacturer and as such are the have established a vertical integration. We control our process from polymer to finished products, giving us unique selling advantages in the marketplace.
Company Description
About Sefar North America,\r\n\r\nWe are part of Sefar AG who is headquartered in Switzerland with subsidiaries and fabrications centers in 25 countries on 4 continents provide local technical service for the broad range of solutions offered by Sefar. In 2022 the Sefar Group achieved sales over $350+ Million and employed some 2900+ employees worldwide. Sefar AG has been in business since 1830, Sefar Inc has been operating in the North America since 1925. We are the leading global technical fabric manufacturer and as such are the have established a vertical integration. We control our process from polymer to finished products, giving us unique selling advantages in the marketplace.