Job Description
Job DescriptionSalary: $22-25 an hour
Job Title:
IT Help Desk Support (Onsite- 5 days a week)
Job Summary:
We're seeking an IT Help Desk Support for our New York Office to ensure compliance with our IT General Controls and provide crucial technical support. In this role, you'll be pivotal in maintaining the functionality and efficiency of our technological systems. You must possess knowledge of software, hardware, and networks, as you'll handle technical and administrative tasks requiring critical thinking and meticulous attention to detail. Strong communication and interpersonal skills are essential for effective end user support and collaboration with colleagues.
The IT Help Desk Support will report directly to the VP of Technology and Operational Intelligence and will work closely with internal and external parties to ensure effective network/telecommunication operations.
About Ground Up:
Ground Up is a premier footwear manufacturer retaining an integrated portfolio of licensed and owned brands and has grown to be a leading supplier. The companys unique capability to design and translate fashion trends offers a fresh perspective on licensed footwear. Ground Up was created with the vision of fulfilling the need for fun, innovative products for the true brand enthusiast. As our product entered the market, we found consumers wanting to express themselves and their fandom in new, creative ways. Consumers connect with us through our brand partnerships, giving them brands they love with a brand they now trust. Ground Up has become a recognizable brand for the whole family that stands for elevated fashion and fun.
We aspire to have our teams embody our core values of:
- Service
- People
- Teamwork
- Opportunity
- Result
- Innovation
- Trust
Key Responsibilities:
- Technical Support: Provide first-level contact and problem resolution for users with hardware, software, and application issues.
- Ticket Management: Log all helpdesk interactions & resolutions using the ticketing system.
- User Assistance: Respond to requests for technical assistance via phone, email, or in person, ensuring excellent service delivery.
- Troubleshooting: Diagnose and resolve technical hardware and software issues.
- Escalation: Escalate unresolved issues to the appropriate IT support teams or senior personnel.
- Communication: Keep constant communication with the Operations team and keep them informed of outages
- Documentation: Maintain & update knowledge base articles & technical documentation.
- Hardware Support: Set up and configure new desktops, laptops, peripherals, & mobile devices.
- Software Support: Install, configure, and troubleshoot software applications and operating systems.
- Monitoring: Monitor and respond to alerts from monitoring systems.
- Perform other duties as assigned by VP of Technology and Operational Intelligence
Qualifications & Skills
- Minimum of 1-2 years of experience in IT support
- Computer Science-related Certifications, Degrees or Internship experience
- Hands-on Active Directory experience
- Microsoft fileserver experience
- SharePoint experience
- Password manager experience (BitWarden a plus)
- Familiarity with Network drives and Synology Backup devices
GUP Perks
- Medical, Dental, Vision, 401k plan & access to employee recognition programs.
- Paid vacation, holidays, Eternal Summer Fridays, birthdays off & more!
- Friendly, fun, creative & collaborative work environment.
- Ground Up International is an equal opportunity employer.