Job Description
Job Description
Wego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North America, LATAM, & EMEA with end-to-end supply chain solutions from across the globe. Our team has been operating for over 45 years, serving customers in over 25 countries, with 200+ professionals in 9 offices strategically located across 4 continents. Proudly family-owned and operated, Wego is led by two generations of leadership who bring passion, vision, and a long-term commitment to our partners' success.
Job Summary
The Helpdesk Analyst oversees and maintains Wego’s computer hardware and software systems. He / she assists the company in resolving technical issues concerning customer's accounts or company software infrastructure. The helpdesk also supports computer software integration by diagnosing and troubleshooting common problems.
Responsibilities
- Set up and manage user accounts and permissions to permit access to a network.
- Uphold and test security and block unapproved access.
- Configure Wego’s computer system to meet specific business goals.
- Monitor day to day computer performance.
- Update and maintain the computer inventory and equipment.
- Endorse and apply upgrades to systems to ensure durability.
- Assess functional needs to regulate system purchase specifications.
- Resolve hardware and network connectivity issues.
- Assist in technical upgrades and maintenance of desktop systems.
- Support testing and deployment of new applications and systems.
- Train and guide staff on hardware and software usage.
Key Qualifications
- Bachelor's degree in computer science, information technology, or a related field.
- 3+ years working in a fast paced on site Help Desk environment.
- Excellent Knowledge of PC and desktop hardware and internal components.
- Familiar with configuring and maintaining Active Directory.
- Hands on experience with Office 365 applications and administration.
- Ability to troubleshoot computer, printer, and network issues.
- Excellent communication skills.
- Working technical knowledge of current protocols, operating systems, and standards.
- Excellent analytical and troubleshooting skills.
- Ability to work under pressure.