Assistant Manager Sauna Studio

Job Description

Job DescriptionBenefits:

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Job Summary
Are you passionate about health and wellness? Are you naturally confident and outgoing? If so, you need to join the member service team at our upscale sauna studio in Williamsburg! We are looking for positive, confident, results-oriented team members who love to connect with people.

Company Overview
Perspire is a chain of independently owned wellness studios offering offering Infrared Sauna, Red Light Therapy and proprietary Sn Showers. We started in California and have been expanding rapidly throughout the nation! We credit our success to the dedicated team members who truly share the passion for the benefits of infrared sauna therapy, and who bring that energy to every guest. We strive to provide the services and environment necessary to bring both personal and professional development to each of our team members. The culture of Perspire has been designed to make people feel seen and heard and that starts with our team members.

About This Role
This is a full-time position at Perspire Sauna Studio Williamsburg working a minimum of 40 hours per week across rotating shifts including evenings and weekends. You willwork closely with the Studio Manager and the Franchise Owner to set the tone and model Perspires mission, vision, and values. As part of the management team, this role is vital in helping to motivate and support team members in achieving studio goals while ensuring that operations run smoothly and guests are leaving feeling better than when they arrived.

Assistant Studio Managers assist the Studio Managers with the four main studio responsibilities:

• Team Management
• Sales & Guest Management
• Inventory Management
• Facility Management

The person in this role is a pivotal partner in the management of day-to-day activities focusing on achieving sales goals through membership sales, package sales and superior guest experience. The role is a unique opportunity for an individual looking to make a meaningful contribution to a cutting-edge organization in the health and wellness sector. Our team is highly passionate, goal-oriented, and committed to advancing the knowledge and benefits of IR saunas and Perspire as a company.

Here's what you'll do on a day-to-day basis

• Manage and ensure Membership Sales Associates and Studio Maintenance Assistants are maintaining consistency and upholding daily expectations
• Assisting in the training, coaching, and development of team members
• Acting as a liaison between the Studio Manager, Studio Owner and team members
• Communicating all updates, new products/offerings, events, and protocols to the team in the Studio Managers absence
• Leading the team with strong membership sales. This is measured with conversion percentage and sales performance charts
• Maintaining high visibility and positive interaction with guests at all times. Ensuring guests receive hospitable, consistent, accessible, and courteous service
• Resolving any guest complaints or membership issues with the highest level of customer service
• Promoting the benefits of IR Saunas and the value of having a Perspire Sauna Studio Membership to guests
• Understanding and speaking about the science, technology, and benefits of infrared sauna, contrast therapy, and Red Light therapy
• Ensuring that all front desk systems are followed such as proper member check-in, telephone inquiries (general and sales related), consent forms, studio tours, delinquent account procedures, and new membership agreements.
• Performing weekly and monthly inventory purchasing and processing functions
• Performing and documenting daily and weekly studio inspections to ensure facility operation standards are met and all equipment is functioning properly

Here's what you need to bring:

• A minimum of 5 years of experience in a customer facing role with a demonstrated track record of increased responsibilities.
• Availability to work early mornings, evenings and weekends and to be on call for in-studio team during before and after a shift.
• Prior sales experience
• Excellent interpersonal, communication and customer service skills
• A drive to produce results and exceed sales targets
• A consistently positive, team player and no-job-is-too-small attitude
• Flexible and available to work varied shifts, including evenings and weekends
• Mindbody Software and CRM software experience is a plus!

We Offer

• A welcoming, upbeat and diverse working environment
• Discounts at neighboring fitness & wellness businesses
• Health Reimbursement Arrangement: we will reimburse up to $529.16/month in health insurance premiums or qualified medical expenses for employees working full time
• Gain marketable skills! We have 30+ years of combined sales and management experience and are happy to mentor you.
• Once onboarded, we will provide tailored ongoing 1:1 support
• Free use our Infrared Saunas, Red Light Therapy and Sn Showers
• Established career track to be promoted to studio manager in future NYC locations
• Up to 40 hours per year of paid time off for safe & sick leave
• Two weeks of paid personal time off per year
• Open door policy: an owner who knows your name and is always open to your needs

Compensation:
Annual salary of $55,000-$60,000 (depending on experience) paid out every 2 weeks plus any applicable commissions on the sale of memberships and packages.

Successful clearing of a criminal background check is required for this position.