Job Description
Job Description
Location:
Syracuse, NY
Eastern Security Services, proudly recognized as one of Central New York’s Best Places to Work and the 2023 Family Business Leader of the Year, is seeking motivated and skilled individuals to join our team in the Syracuse area!
Job Summary:
The IT Support Technician is responsible for installing, maintaining, and troubleshooting computer hardware, software, and related systems. This role supports employees across the organization by resolving technical issues, ensuring system performance, and maintaining IT inventory and documentation.
Salary Range:
$30 per hour – $40 per hour
Hours:
Monday – Friday; 08:00am – 04:30pm
What Eastern Security Services Offers You:
- Comprehensive Benefits Package: medical, dental, vision, and life insurance, employee assistance program, 401(k) with company matching, and more
- 2 Weeks of PTO during the first full year of employment— including vacation, sick/personal leave, paid holidays and floating holidays
- Industry-leading pay with monthly bonus opportunities and annual performance reviews
- Paid on-the-job training
- An open door to management— you are ALWAYS heard and respected!
- Commitment to maintaining a safe and supportive work environment
Responsibilities:
- Install, configure, and maintain computers, printers, and other business-related devices.
- Troubleshoot hardware and software problems efficiently using best practices, internal tools, and external resources.
- Review, assemble, and stage equipment and products for various jobs
- Configure and manage port forwarding settings
- Maintain accurate record of inventory levels and reorder additional materials as necessary
- Collaborate with vendors and manufacturers on pricing and availability of equipment
- Facilitate Return Merchandise Authorizations (RMA) directly with vendors or manufacturers
- Answer in-bound business-related phone calls
Basic Qualifications:
- Associate degree or technical certification e.g. CompTIA A+, Microsoft, or Cisco
- 1 – 3 years of experience in a computer support or help desk role
- Advanced understanding of Windows environments, Microsoft Office Suite and basic networking
- Successfully clear drug screen and background check to meet industry requirements
- Ability to lift and move computer equipment as needed
Preferred Qualifications:
- Bachelor’s degree in computer science or related field
- Exposure to network infrastructure (LAN/WAN), and security protocols.
Working Conditions:
- Work is performed in an office environment. Employees may be subject so some lifting to 25lbs.
Employer's Disclaimer:
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
- This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
- This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.