Organizational Change Management (OCM) Specialist

Job Description

Job Description

Job Tittle: Organizational Change Management (OCM) Specialist

Job Location: Albany , NY 12220 Hybrid

Job Type Contract (Long term)

Duration: 18 Months

Pay Rate: $60 per hour

Job Summary

The New York State Office of Information Technology Services (ITS) is seeking a seasoned Organizational Change Management (OCM) Specialist – Level III to support the Integrated Eligibility System (IES) Program. The specialist will play a key role in the OCM workstream, leading stakeholder engagement, change readiness, and adoption efforts for statewide implementation of Health and Human Services (HHS) systems.

Duties and Responsibilities:

• Contribute to the development and execution of the OCM workstream under the IES Program.
• Create, review, and refine engagement strategies, readiness assessments, and communication tools in alignment with the IES OCM Framework.
• Lead and coordinate with stakeholder networks, including social services districts and state agencies, to assess and prepare for change.
• Support pilot and statewide deployments, ensuring readiness across policies, procedures, systems, and service delivery.
• Collaborate with technical and business teams to ensure alignment of change efforts with organizational goals.
• Conduct outreach and facilitate engagement activities across various stakeholder groups.
• Travel as needed across New York State (up to 25%), primarily for day trips to the 58 Social Service Districts; occasional overnight stays may be required.

Mandatory Qualifications:

1. Level III experience: Over 7 years working on complex projects, with at least 2 years in a leadership role as a specialist.

2.Proven track record as a change management specialist on at least two projects involving:

• Stakeholder engagement
• Change readiness assessments
• Development and delivery of change tools/plans
• Within eligibility systems related to: SNAP, HEAP, Public Assistance, Medicaid, Child Support, Child Care, and/or Child Welfare

Desirable Qualifications:

• 5+ years of experience in human services eligibility, enrollment, and case management for one or more HHS programs.
• 3+ years of experience working in a supervisory or mentorship role within a NYS social services district or state agency.
• Experience on at least two major state-level projects involving OCM, training, or deployment support in the human services domain.
• Demonstrated ability to lead teams, manage resources, and deliver results on complex projects.
• Strong communication skills with the ability to develop and deliver presentations to varied stakeholder groups.