Job Description
Job title: CSR Call Center Representative
Location: East Syracuse, NY
Duration: 2 Years
Pay rate: $19.50/hour
Position Description:
Supports pre-delivery and after-sale support to customers which may include product ordering, availability and delivery.
Job Specific Requirements:
Job Title: Product Registration Representative
• Provide support to our Distributor Network
• Communicate warranty coverage updates to our Distribution Network
• Ensure that product model/serial numbers are loaded into our system
• Communicate with Distributor Warranty Admins via email and telephone
How the Product Registration Team helps our customers:
• Provide website navigation instruction for registering products online
• Register equipment for homeowners when customer has no internet access
• Provide customer warranty information
• Make corrections to product registrations as needed by homeowners, dealers, or distributors
• Refer customer to correct person/team when not a registration issue
• Provide customer with product registration confirmations when needed
• 0-2 years experience in customer service
• 0-2 years experience with Word/Excel/PowerPoint
• Salesforce experience preferred
Benefits Disclosure
“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”