Job Description
Job Description
Position summary
The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other service lines as needed.
Job qualifications
- High school diploma or equivalent.
- Minimum 1 year office services experience preferably in a legal banking or large corporate environment.
- Skilled in the use of mail phone email digital reprographics and mail equipment.
- Familiar with general back office procedures to meet and maintain client satisfaction.
- Proven customer service skills are required in order to create maintain and enhance customer relationships.
- Good written and verbal communication skills including professional telephone and email etiquette.
- Attention to detail with good organizational skills.
- Must be able to meet deadlines and complete all projects in a timely manner.
- Ability to handle sensitive and/or confidential documents and information.
- Able to make independent decisions that conform to business needs and policy.
- Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level.
- Must work well in a team environment.
- Must be able to interact effectively with multi-functional and diverse backgrounds.
- Ability to work in a fast-paced environment.
- Must be self-motivated with positive can-do attitude.
Job duties
* denotes an essential function
- *Utilize appropriate logs for all office services work.
- *Ensure that job tickets are properly filled out before beginning work.
- *Perform work in office services primarily reprographics mail and intake functions according to established procedures.
- *Follow procedures to run jobs in proper order.
- *Communicate with supervisor or client on job or deadline issues.