Job Description
Job Description
Overview
CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for an IT Desktop Support role.
Type: Contract
Job Title: IT Desktop Support
Location: Fairport, NY
Candidates must be able to commute and work onsite in Fairport, NY
Pay Rate: Based on experience
Work Hours: M-F 8am-5pm
Education: Associate degree preferred, HS Diploma or GED required
Description
The IT Desktop Support Technician (Field Services) will provide technical assistance and support for service requests and incidents related to hardware, software, and infrastructure at a manufacturing facility in Corning, NY. This includes both in-person and occasional remote support. This role may require availability for on-call 24/7 coverage. The technician must demonstrate proficiency with Microsoft operating systems and Office applications, as well as the ability to troubleshoot and support a wide range of desktop technologies and services.
Requirements
• Provide on-site and remote desktop support in a fast-paced environment
• Troubleshoot and resolve hardware, software, and network issues
• Image and deploy Windows PCs, manage hardware lifecycle, and handle asset inventory
• Support Active Directory, Cisco VPN, printers, and MS Office suites
• Assist in meeting support including A/V and conference room technology
• Perform Smart Hands tasks such as hardware installations, cable management, and vendor escort
• Collaborate with cross-functional teams and participate in IT projects
• Provide onboarding and end-user training when needed
• Maintain accurate documentation of incidents, solutions, and procedures
Required Qualifications
Education
• Associate degree (preferred) or HS Diploma/GED with relevant technical experience
Qualifications
• 1–3 years of experience with hardware support (beyond imaging/deployment)
• Familiarity with Active Directory, VPN, and cloud-based applications
• Ability to troubleshoot a variety of software and hardware problems
• Experience with Windows 7/10/11 and Microsoft Office (2010–O365)
• Working knowledge of ServiceNow or similar ticketing systems
• Strong customer service skills and the ability to prioritize tasks
• Some experience supporting Mac OS is a plus
• Willingness to travel occasionally for site support or events
Preferred Certifications
• CompTIA IT Fundamentals
• CompTIA A+
• CompTIA Cloud+
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+
Additional Information
• No third party resumes will be accepted
• Drug testing and/or other employment-related inquiries may be conducted
• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
• CTG is an Equal Employment Opportunity employer
• CTG is an E-Verify Company
To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Nicole.Shaw@ctg.com.