Community Engagement and Partnerships Manager

Job Description

Job Description

Position Title: Community Engagement and Partnerships Manager

Department: Marketing and Communications

Job Location: 623 Broadway/310 Greenwich Street, New York, NY

Job Status: Full-Time

Availability: 5 Days/Week, 9am-5pm; some weekends and nights

Benefits: Medical, Dental & Vision Insurance, Commuter Benefits, Flexible Spending Account, 403b Retirement Plan, Worker’s Compensation, Short- & Long-Term Disability Insurance, Life Insurance, Holidays, Personal Time Off, Vacation Leave, Sick Leave, Competitive Remuneration.

About Greenwich House

Founded in 1902 as a settlement house to help New York’s increasing immigrant population adjust to life in a new country, Greenwich House today offers a variety of programs and approaches that continue to provide thousands of New Yorkers with health and wellness support, education, personal enrichment, skills building and cultural experiences.

Position Summary

Greenwich House seeks a dynamic, mission-driven Community Engagement and Partnership Manager to lead a mix of community outreach and engagement efforts on behalf of Greenwich House. In addition to driving various Greenwich House related programs, this position will also be responsible for supporting community partnership projects that GH has been asked to help coordinate, including engagements with private development companies planning a new housing project in the neighborhood. This person will be the primary liaison between Greenwich House programs, local communities and businesses, elected officials, and city-wide audiences. The ideal candidate will bring a strong background in community engagement, partnership development and management, relationship-building, and project coordination, and a deep understanding of neighborhood needs and civic participation.

This role sits within the Marketing and Communications (MarComm) team and reports to the Director of Marketing and Communications. The position requires flexible work hours, including some evenings and weekends.

Responsibilities

1. Community Outreach and Partnership Engagement (30%)

• Act as the outreach liaison between a partnering development company and neighborhood stakeholders to coordinate public input and engagement for proposed housing development.
• Build relationships with residents, community groups, and local leaders to encourage participation in the planning process.
• Facilitate community conversations, distribute informational materials, and track input and feedback.
• Coordinate town halls, focus groups, and community events in collaboration with GH MarComm and the Development team.

2. Volunteer Program Development and Management (25%)

• Design and implement volunteer initiatives that involve GH staff, community members, and external volunteers.
• Develop opportunities such as serving lunch at Older Adult Centers, teaching enrichment classes at the Lifelong Skills and Opportunity Center (LSOC), and leading one-time service events.
• Match volunteers to opportunities that align with their skills and interests; manage onboarding, communication, and appreciation.
• Collaborate with GH program directors to understand staffing and engagement needs.

3. Public Awareness and Tabling Coordination (20%)

• Identify and schedule community tabling events (fairs, festivals, school events, etc.) where GH can raise awareness of its services.
• Develop engaging activations and tabling materials in coordination with MarComm and program leads.
• Recruit and train GH staff and volunteers to participate in events and represent the organization.

4. Community Needs Assessment (15%)

• Design and launch a comprehensive community survey to solicit input from GH members, patients, and local residents.
• Collect insights on urgent and ongoing neighborhood needs, program satisfaction, and unmet gaps.
• Analyze survey results and prepare summaries and recommendations for leadership and program staff.

5. Cross-Departmental Collaboration and Administration (10%)

• Partner with GH departments to identify partnership opportunities with local BIDs, businesses, and organizations.
• Participate in regular Marketing and Communications team meetings and planning sessions.
• Maintain records of outreach contacts, activities, volunteer engagement, and survey data.
• Assist with reporting and presentations to GH leadership and partners.
• Represent Greenwich House at select public meetings and coalitions.

Qualifications

• 5+ years of experience in community outreach, public affairs, program coordination, or related field.
• Demonstrated ability to connect with diverse communities and navigate complex stakeholder environments.
• Strong project management, written and verbal communication, and public speaking skills.
• Proficiency in Microsoft and Google Workspaces.
• Proficiency with survey tools (e.g., Forms, Excel, Microsoft, PowerPoint), CRMs, and volunteer management platforms a plus.
• Bilingual skills a plus (especially Spanish, Cantonese, or Mandarin).
• Passion for civic engagement, community well-being, and Greenwich House’s mission.

Reasonable Accommodations Statement

To perform this job successfully, a successful candidate must be able to perform satisfactorily each essential duty. Reasonable accommodations may be made to enable qualified candidates with disabilities to perform these duties.

Equal Employment Opportunity

Greenwich House is strongly committed to the principle of equal employment opportunity for all individuals. All employment decisions and administration of all personnel policies are without regard to an applicant or employee’s actual or perceived race, religion, sex, age, national origin, creed, color, gender, sexual orientation or affectation, gender identity or expression (including transgender status), predisposing genetic characteristic, genetic information, pregnancy, ancestry, ethnicity, citizenship, alienage, military or veteran’s status, physical or mental disability, status as a victim of domestic violence, stalking offense and sex offenses, marital status, partnership status or any other status protected by federal, state or local law. For more information regarding Greenwich House and our EEO statement, please visit https://www.greenwichhouse.org/about/