Job Description
Oh, hi there.
We're Speks, a product design company based in Brooklyn that creates fun products in the gift and toy space (www.getspeks.com) and distributes them all over the world. We're a laid back small team on a serious mission to build something awesome. We have a startup mentality and are growing quickly, so there's lots of room for growth and the opportunity to work on all sorts of cool stuff. We’re looking for a proactive and detail-oriented Wholesale Account Coordinator to support our day-to-day operations and keep things running smoothly behind the scenes.
What You’ll Do:
As the Wholesale Account Coordinator, you'll be the glue that keeps our wholesale operations, customer service, and office environment organized and efficient. Your responsibilities will include a mix of recurring tasks, special projects, and systems management across multiple platforms.
Responsibilities:
- Process incoming wholesale orders from the 2,000 specialty toy and gift stores that carry our products.
- Liaison with our 3PL on any shipping issues for wholesale orders.
- Provide customer service to wholesale clients via phone and email.
- Generate and collect payment on invoices.
- Monitor the general wholesale email inbox and make sure messages are routed to the appropriate person.
- Check and sort mail.
- Organize physical returns and maintain inventory in our storage space.
Who You Are:
- Detail-oriented and highly organized.
- Comfortable juggling multiple platforms and systems (Cin7, Faire, Shopify, Quickbooks.)
- Willingness to interact with customers on a daily basis, online and over the phone, and handle any customer issues with a positive demeanor.
- Tech-savvy and eager to streamline processes.
- Able to work independently and take initiative.
- Team player with a can-do attitude.
Bonus Points If You Have:
- Experience in eCommerce or wholesale operations.
- Familiarity with ERP systems.
- Basic accounting or invoicing experience.
What We Offer:
- A fun, creative, and supportive team culture
- Competitive hourly pay with room to grow for the right person
- Casual, collaborative, and creative office environment with a stocked snack pantry
To Apply:
While specific skills and experience that relate to the above tasks would be helpful, we will definitely be willing to train the right person and this could be a great role for a recent graduate.
Please send a resume, cover letter, and one interesting fact about yourself that isn't on either of those. Looking forward to learning about you.