Senior Housing Retention Specialist

Job Description

Job Description

Job Summary:

Provide housing retention services to individuals who are Medicaid enrollees who are street or shelter homeless and are enrolled in or eligible for Health Home care coordination. Assist the target population to establish and maintain housing stability and develop the skills needed to remain in stable housing and live independently. Foster an environment that assists clients to engage and maintain medical care. Services include but are not limited to facilitation of financial assistance, skill building, and coordination of services. Provide guidance and support to designated Housing Retention Specialists as needed.

Major Activities:

1. Incorporate best practices regarding confidentiality into all job duties and communications in accordance with HIPAA, Article 27-F, Alliance for Positive Health policies and procedures and other applicable regulations.
2. Conduct assessments and in conjunction with the client, develop and implement service plans that address needs and barriers related to housing stability.
3. Provide individual educational sessions to develop identified gaps in health and independent living skills including, but not limited to landlord/tenant negotiation, self-advocacy, budgeting and life skills.
4. Maintain accurate records in accordance with funder requirements and agency protocols.
5. Conduct Housing Risk Assessments, HUD Inspections, Eligibility Verification, and other required documentation on a pre-determined schedule.
6. Assure client access to applicable financial assistance to maintain housing stability.
7. Assist client with application process and ongoing documentation needs for rent and utility assistance, and other subsidies.
8. Assist clients with proactive planning to maintain housing.
9. Case conference with other agencies and Alliance for Positive Health staff regarding mutual clients at least quarterly. Coordinate with other providers to ensure that clients are referred to needed services, follow up on identified goals, provide assistance in achieving them and reduce duplication of effort.
10. Collect, maintain, and report up to date client health indicators, contact, and history data. Utilize indicator data to address barriers and improve individual health outcomes. Implement strategies to communicate client health information among internal and external interdisciplinary teams.
11. Conduct program promotion and client recruitment outreach to ensure program deliverables are met. As applicable, provide information and technical assistance to agency staff and other providers on financial assistance eligibility, availability, and processes.
12. Provide referrals to medical and other services that support positive health outcomes, monitor results and address barriers as needed.
13. Provides support to cover caseload during Housing Retention Specialists vacancies.
14. Assist the Regional Program Manager with providing support and guidance to Housing Retention Specialists.
15. Perform other tasks as assigned.

Qualifications:

• Associate’s degree in human services or related field with 1-2 years’ case management experience. Bachelor’s degree preferred
• Must have a valid, unrestricted driver’s license and have independent means of transportation for travel throughout catchment area.
• The ability to work flexible hours if needed, to increase access to services.

Knowledge, Skills and Abilities Required:

• Effective communication and documentation skills
• Attention to detail; well organized; good time management skills
• Ability to maintain professional boundaries within agency and grant guidelines, as well as with clients and external service providers.
• Commits to the agency’s mission, values and goals.
• Ability to interact with people from diverse backgrounds within a climate of mutual respect, inclusion, enrichment, and growth.
• Knowledge of and sensitivity to target populations, HIV/AIDS, hepatitis, substance abuse and other chronic illnesses.
• Excellent written, verbal and interpersonal communication skills.
• Excellent time management and organizational skills; ability to manage multiple tasks and priorities with attention to detail.
• Ability to interact with people from diverse backgrounds within a climate of mutual respect, inclusion, enrichment, and growth.
• Ability to build and support team rapport.
• Familiarity with and ability to access community resources and services.