Job Description
Job Description
Personal Lines Account Manager | HNW | Personal Lines Book
Location: Lynbrook, NY (Hybrid or In-Office)
Employment Type: Full-time | Independent Insurance Agency
About the Role
We’re seeking a client-focused Personal Lines Account Manager to service and grow a well-established book of home, auto, umbrella, and specialty personal lines accounts. You’ll be the day-to-day contact for clients—handling renewals, coverage changes, billing questions, and remarketing—while partnering closely with producers and carriers to deliver an exceptional client experience.
What You’ll Do
- Own the client relationship: Respond to coverage questions, process endorsements, handle COIs/EOIs, mortgagee and lienholder changes, cancellations/reinstatements, and billing inquiries.
- Renewals & remarketing: Review coverage and pricing, run comparisons, negotiate with carriers, and present options to maximize value and retention.
- New business support: Prepare quotes, binders, ID cards, and onboarding documentation; ensure smooth hand-offs from producers.
- Claims advocacy: Guide clients through FNOL, monitor status, and help resolve issues with adjusters.
- Documentation & compliance: Maintain thorough, timely activity notes and attach records in the AMS; follow agency workflows and state regulatory requirements.
- Growth mindset: Identify cross-sell/upsell opportunities (umbrella, flood, valuables, recreational vehicles) and request referrals.
- Carrier & vendor coordination: Build productive relationships to expedite underwriting, inspections, and policy issuance.
What You Bring
- Licensing: Active P&C
- Experience: 2–5+ years servicing personal lines accounts in an independent agency or brokerage setting (local market experience strongly preferred).
- Technical skills: Proficiency with an agency management system (EPIC, AMS360, QQCatalyst, TAM/Applied, or similar) and carrier raters/portals.
- Coverage knowledge: Solid grasp of HO-3/HO-6/DP-3, auto, umbrella, flood (NFIP & private), and coastal/market nuances; able to explain options in plain English.
- Service excellence: Organized, detail-driven, and proactive with strong verbal/written communication and follow-through.
- Team player: Comfortable collaborating with producers, account assistants, and carrier partners in a fast-moving environment.
Nice to Have
- Prior experience with New York carriers and CAT-exposed risks.
- Designations (CISR, CISR-ELITE, CIC, CPRM, AINS) or willingness to pursue.
- Bilingual (English/Spanish) a plus in the NY market.
Compensation & Benefits
- Base salary: $55,000 – $75,000 DOE + performance incentives/commission opportunities.
- Benefits: Medical, dental, vision, life/AD 401(k) with employer contribution; paid vacation, sick time, and holidays.
- Professional development: Tuition/CE reimbursement and support for industry designations.
- Work setup: Hybrid flexibility after ramp-up (role may require some in-office days for client/carrier meetings).