Job Description
Job DescriptionCompany Description
About Us:
Next Coms Talk is a leading provider of customer service solutions, offering innovative communication strategies and efficient support services for businesses across a wide range of industries. Our commitment to delivering exceptional customer service drives us to continuously improve and evolve. We take pride in fostering a positive work environment where growth, learning, and success are encouraged.
Job Description
Job Description
We are currently seeking a motivated and reliable Customer Service Representative to join our team in New York. In this role, you will serve as the primary point of contact for our clients, providing assistance, resolving issues, and ensuring a positive experience with every interaction.
Responsibilities
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Respond to customer inquiries via phone, email, and in-person promptly and professionally
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Resolve customer complaints and issues with patience and efficiency
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Maintain accurate records of customer interactions and transactions
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Identify customer needs and provide appropriate solutions or alternatives
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Collaborate with internal departments to ensure customer satisfaction
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Follow communication procedures, guidelines, and policies
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Meet personal/team performance goals and service quality standards
Qualifications
Qualifications
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High school diploma or equivalent; associate or bachelor’s degree preferred
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Proven experience in a customer service or client-facing role
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Excellent communication and interpersonal skills
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Strong problem-solving abilities and attention to detail
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Ability to remain calm and professional in challenging situations
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Proficient in Microsoft Office and other basic computer systems
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Reliable, punctual, and self-motivated
Additional Information
Benefits
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Competitive salary based on experience ($36,000–$46,000 annually)
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Opportunities for professional growth and career advancement
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Supportive team environment and training programs
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Development of strong communication and customer service skills
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Full-time stable employment with potential for internal promotions