Job Description
Job Description | MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered
| · At least 12 years of experience working in a data center or in the field supporting related work.
· 8+ years of experience in network support, LAN/WAN troubleshooting.
· 8+ years of experience in communications routing, transport, and delivery (Wireline, Wireless and VoIP).
· 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.).
· Substantial knowledge of networking hardware and topologies.
· Substantial knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments.
· Substantial Knowledge of computing systems and hardware.
· Experience with LEC circuits termination and turn-up.
· Experience with Land-mobile-radio systems, P25 conventional and trunked networks.
· Experience with call routing, selective routing, trunking and location-based routing.
· Ability to perform physical work related to the job.
· Ability to follow detailed job documents.
· Must be willing to travel within the NYC region to meet customer SLA’s.
· Must be willing to work on-call, after hours and weekends when required.
· Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language
| DESIRABLE SKILLS/EXPERIENCE:
| · Bachelor's degree from an accredited college in computer science or related area of study
· Experience with Emergency Communications infrastructure, systems, applications and related technologies
· Experience with DMS and ACD systems
· Experience with ANI / ALI services and functionality
· Experience with 9-1-1 Call Handling Systems
· Experience with NG9-1-1 ESINET call routing.
· Experience with SMS, RTT, TCC routing, SMS aggregation
· Experience with third-party emergency communication system integrations
· Experience with GIS and location-based identification systems
· Experience with 911 related TDOS and DDOS risk mitigation