Administrative Assistant
Job Description
Job Description
SERVPRO of Broome, Tompkins & Tioga Counties is currently looking for a Customer Service Representative / Job File Coordinator to join our growing team. You will work directly with our office staff to ensure all administrative tasks are efficiently and effectively implemented. The successful candidate must have strong interpersonal skills, the ability to manage multiple tasks at once, work in a fast paced environment and have a wide breadth of experience managing clerical responsibilities and problem solving.
Job Duties:
- Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs
- Create preliminary estimates and job file backup
- Perform general office duties, such as drafting correspondence, filing, and creating reports
- Monitor job file status and job file audit status
- Maintain job file WIPs
- Monitor and ensure client requirements are followed
- Review and validate initial field documentation
- Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
- Maintain internal and external communications
- Complete and review job file documentation for final upload and the audit process
- Perform job close-out
- Coordinate Vendors for services and in-field jobsite needs
- Daily entry of project notes and details
- This position requires excellent verbal communication among production, construction and accounting departments as it relates to job file needs and timelines.
Position Requirements & Qualifications:
- Possess polite, confident, and excellent customer service skills, including listening and questioning skills
- Outstanding communicator, both orally and written
- 2+ year(s) of administrative or office-related experience
- Minimum of an Associates Degree required
- Team Player
- Self-starter who works well independently
- Ability to multi-task
- Capability to work in a fast-paced, team-oriented office environment
- Experience in service industry environment a plus
- Ability to prioritize given tasks and work efficiently towards completing them
- Familiar with common office equipment (printers, copier, fax, etc.)
- Ability To Adapt To Other Computer Software Programs
- Flexibility in Changing Priorities throughout the day.
- Detail-oriented and exceptional organizational skills
- Experience with complex file management
- Professional demeanor
- Able to successfully complete a background check subject to applicable law
- Pre-employment Chemical Screening required
Compensation & Benefits:
- Monday through Friday 7:30 a.m. – 5 p.m., additional time as needed.
- Benefits package including Medical, Dental, Vision
- NYS Paid Sick Leave
- 401 K Matched Contributions
- Paid Holidays and Vacation
Company DescriptionSERVPRO of Broome County, Tompkins & Tioga Counties, Elmira/Chemung County, Watkins Glen/Schuyler County, Cortland & Chenango County, Corning, Bath, and Susquehanna, Bradford & Tioga Counties has proudly served our local communities for over 30 years.
As a locally owned and family-operated business, we are committed to helping both homeowners and businesses recover from unexpected disasters. Our experienced team is available around the clock, ready to provide the highest level of service when it’s needed most.
We understand the stress and disruption that fire, water, and storm damage can cause. That’s why our goal is to minimize interruptions and restore your property quickly and efficiently—helping you get back to normal as soon as possible.
From cleaning and restoration to full construction services, we are your trusted all-in-one service provider.
Company Description
SERVPRO of Broome County, Tompkins & Tioga Counties, Elmira/Chemung County, Watkins Glen/Schuyler County, Cortland & Chenango County, Corning, Bath, and Susquehanna, Bradford & Tioga Counties has proudly served our local communities for over 30 years.\r\n\r\nAs a locally owned and family-operated business, we are committed to helping both homeowners and businesses recover from unexpected disasters. Our experienced team is available around the clock, ready to provide the highest level of service when it’s needed most.\r\n\r\nWe understand the stress and disruption that fire, water, and storm damage can cause. That’s why our goal is to minimize interruptions and restore your property quickly and efficiently—helping you get back to normal as soon as possible.\r\n\r\nFrom cleaning and restoration to full construction services, we are your trusted all-in-one service provider.