Job Description
Job Description
Job Title: Customer Service Agent
Location: New York, NY
Job Type: Full-Time
Department: Customer Service
Reports To: Customer Service Manager
Job Summary:
We are looking for a Customer Service Agent to join our team and deliver outstanding support to our clients. The ideal candidate is friendly, solution-oriented, and passionate about helping others. As a Customer Service Agent, you will be the first point of contact for our customers and play a key role in ensuring a positive experience with our brand.
Key Responsibilities:
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Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
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Resolve customer issues efficiently and accurately, escalating when necessary.
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Maintain a high level of product or service knowledge to provide accurate information.
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Document interactions, issues, and resolutions in the CRM system.
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Follow up on customer interactions to ensure satisfaction.
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Collaborate with other departments to resolve complex issues.
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Contribute to a positive and productive team environment.
Qualifications:
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High school diploma or equivalent; college degree preferred.
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Proven experience in customer service or a related field.
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Excellent verbal and written communication skills.
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Strong problem-solving skills and attention to detail.
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Ability to remain calm and empathetic under pressure.