Job Description
Job Description
The Tenant Services Representative performs daily and monthly property-management and tenant-relations tasks to ensure happy tenants, high-level occupancy, efficient collections, organized processes and data systems.
Primary Responsibilities
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Daily: update Vacancy Sheet i.e., incoming deposits, move-in and move-outs, contact info, etc.
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Weekly: verify that online listings are active and up to standard; update listings as needed
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Weekly: discuss with Property Manager any slow-moving units, adjust strategy accordingly
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Oversee broker communications
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Process tenant applications
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Oversee tenant communications by phone, email, and online portal chat
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Prepare and issue new leases; lease and voucher renewals
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Onboarding and offboarding new tenants in Rent Manager
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Process maintenance tickets; oversee maintenance-related communications
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Post monthly rent charges, issue statements; record and deposit rent checks
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Oversee collections and communicate with tenants regarding arrears
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Record violations, facilitate resolution and follow status, update records
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Coordinate compliance (inspections, filings, registrations, etc.)
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Oversee parking rentals and records
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Schedule and oversee preventative maintenance