Sr. Project Manager/Cisco Weber Contact Center
Job Description
Job Description
We are seeking a Senior IT Project Managerto lead a high-visibility initiative within our organization. The ideal candidate will have aproven track record of managing complex telephony projects, with a strong emphasis on modernContact Center platform implementations, preferablyCisco Webex Contact Center (WebexCC).
This role is critical to the successful execution of a new Contact Center solution to support our Physician Practice appointment scheduling operations and with a few other smaller business functions. Given the importance of this project to our patient access and experience goals, the selected candidate must bring both technical understanding and strong project leadership skills.
Large hospital system
- Demonstrated success managing large-scale telephony or Contact Center implementations
- Direct experience with Cisco Webex Contact Center is strongly preferred
- Ability to work closely with technical implementation partners, internal IT teams, and Contact Center leadership
- Experience gathering business and technical requirements and translating them into actionable plans
- Development and management of detailed project schedules, milestones, and deliverables
- Excellent communication skills, especially in healthcare settings
- Familiarity with patient scheduling workflows within a Physician Practice environment is a plus
Bachelors Degree
PMP
ITL Cert
he ideal candidate will have aproven track record of managing complex telephony projects, with a strong emphasis on modernContact Center platform implementations, preferablyCisco Webex Contact Center (WebexCC).
This role is critical to the successful execution of a new Contact Center solution to support our Physician Practice appointment scheduling operations and with a few other smaller business functions. Given the importance of this project to our patient access and experience goals, the selected candidate must bring both technical understanding and strong project leadership skills.
PMP
ITIL Excellent Health, Vision, Dental, 403B match and parking available. #ZRWPIT,#INDWPITCompany DescriptionWe’re a full-service staffing firm with the unlimited reach, personal touch and trusted, long-term relationships to make great matches for candidates and clients alike. We recruit and recommend across a range of industries and at all levels of experience –– and have for more than 30 years. Our approach is simple. We dedicate energy, enthusiasm, know-how and integrity to the process, from finding and vetting to placing. Candidates receive ongoing support and guidance as we work to present them with solid opportunities.
Company Description
We’re a full-service staffing firm with the unlimited reach, personal touch and trusted, long-term relationships to make great matches for candidates and clients alike. We recruit and recommend across a range of industries and at all levels of experience –– and have for more than 30 years. Our approach is simple. We dedicate energy, enthusiasm, know-how and integrity to the process, from finding and vetting to placing. Candidates receive ongoing support and guidance as we work to present them with solid opportunities.