Job Description
Job Description
About Us:
Goals Plastic Surgery is a renowned cosmetic and plastic surgery practice in New York, NY, dedicated to helping individuals achieve their aesthetic goals. The practice is committed to delivering exceptional results with a patient-centered approach, offering flexible financing options and personalized treatment plans. Goals Plastic Surgery empowers clients with high-quality, innovative solutions to inspire confidence and self-love.
Role Description
Goals Plastic Surgery is looking for a highly motivated, results-driven Patient Coordinator & Sales Closer to join our team. This position is focused on converting leads into booked treatments and ensuring patients receive the best possible care and experience. The ideal candidate is a strong closer, highly organized, and skilled at building rapport, overcoming objections, and guiding patients through the consultation and booking process.
Duties
Sales & Patient Conversion:
Close sales by effectively communicating the benefits of procedures and guiding patients through the decision-making process.
Collects and manages patient information with respect and detail, in accordance with industry regulations (HIPAA, PHI, etc.) .
Follow up aggressively on leads, consultations, and past inquiries to maximize conversion rates.
Overcome objections and provide customized solutions to meet patient needs.
Educate potential patients on procedures, pricing, and financing options.
Maintain a strong pipeline of prospective patients and ensure timely follow-ups.
Track sales performance and report on booking trends.
Patient Coordination & Organization:
Manage the full patient journey from initial inquiry to post-procedure follow-ups.
Ensure all patient records, treatment plans, and financial agreements are documented accurately.
Work closely with the medical team to coordinate patient schedules and ensure seamless experiences.
Stay up to date on all cosmetic procedures and industry trends to provide expert guidance.
Organize and prioritize multiple patient inquiries while maintaining a high level of responsiveness.
Experience
Proven experience in sales, preferably in a cosmetic surgery high-ticket sales environment.
Exceptional closing skills and ability to drive revenue.
Strong organizational skills with a keen attention to detail.
Ability to multitask, prioritize, and manage high volumes of patient inquiries.
Experience handling financing and payment plans is a plus.
Passion for aesthetic medicine and patient care.
Qualifications
Required Skills/Abilities:
Professional, pleasant, and clear speaking voice .
Positive attitude that shines through to our patients on the phone .
Attention to detail, specifically professional writing skills .
Able to follow directions and comply with policies and procedures .
English and Spanish speakers preferred.
Education/Experience:
1-3 years of general customer database (CRM) experience, as we use Zoho for our system.
College education (completed degree or relevant coursework).
1-3 years of call center experience preferred.
Experience with making outbound sales/service calls preferred .
1-5 years of experience within the healthcare industry preferred .
Bilingual preferred (Spanish)
In the first week, Goals offers free courses to learn the CRM Zoho system and Goals products!
There is a probationary period of two weeks, there is a rate of $16.50 per hour for Active Working Time* at our Bronx location. You would be eligible for uncapped commission potential: $100 per closing after the first five closings during these two weeks!
By the fourth week, the hourly rate will be increased to $30 per hour for Active Working Time* and $100 commissions after the first three closings per day!
*Active Working Time is defined as live consultations, follow-up negotiations, and CRM updates related to active sales, which are monitored by Team Lead (idle time is not included). Bi-weekly commission payouts based on verified Net Sales.
There are other bonuses for aesthetic, weight loss, and other procedures!
If you are passionate and enjoy working in a team, we encourage you to apply for this rewarding opportunity.
Company DescriptionOur company is a dynamic leader in Plastic Surgery in the USA, dedicated to fostering innovation, collaboration, and professional growth. We value diversity and are committed to creating an inclusive environment where every team member can thrive and contribute to our mission of delivering exceptional solutions to our patients.
Company Description
Our company is a dynamic leader in Plastic Surgery in the USA, dedicated to fostering innovation, collaboration, and professional growth. We value diversity and are committed to creating an inclusive environment where every team member can thrive and contribute to our mission of delivering exceptional solutions to our patients.