Technology Equipment Technician

Job Description

Job DescriptionJob Title: Technology Equipment TechnicianLocation: Cheektowaga, NYHire Type: ContingentPay Range: $24.00/hourWork Type: Full-timeWork Model: OnsiteWork Schedule: Monday – Friday, 8am – 5pm Recruiter Contact: Natalie Dunn, natalie@marykraft.comNature & Scope:Positional OverviewThe Imagine Group is recruiting for a Technology Equipment Technician on behalf of our client, a leading regional financial services institution in Cheektowaga, NY. This organization offers a full range of commercial and retail banking solutions, including deposit accounts, lending products, wealth management, and digital banking tools to individuals, businesses, and institutions across the Eastern United States.In this role, you will be responsible for completing activities related to installations, configuration, operations of systems hardware and software and related to corporate technology equipment. You will serve as a direct point of contact to clients and customers in the sale of refurbished technology equipment.Role & Responsibility:Tasks That Will Lead to Your Success

• Complete the disposition of all technology equipment to include Laptops, Desktops, Thin Clients, Workstations, Tablets, Apple iPhones, iPads, MiFi devices, Micr Readers, BIC Scanners, Journal Printers, Joggers and any peripheral equipment.
• Provide troubleshooting and resolution on routine to moderately complex issues using basic diagnostic tools.
• Maintain and track repair inventory log for all devices and equipment.
• Triage and process all Service Now orders and tickets to ensure business continuity for new equipment and break/fix replacement devices.
• May participate and provide feedback on Service Now enhancement opportunities to improve customer experience.
• Participate in software testing as necessary.
• Supports the discovery, transport and evaluation of unused equipment throughout the Bank.
• Assists with initial assessment of quality and condition of equipment to estimate potential resale value.
• Perform refurbishment of salvageable items for profitable sale to maximize return or benefit to the Bank.
• Participate in the retail sale of equipment to employees and external parties.
• Complete order processing, shipping and inventory tracking for customer orders.
• Serves as a direct point of contact to clients and customers in the sale of refurbished technology equipment.
• Maintain a strong aptitude and working knowledge of bank applications, systems development environments.
• Maintain a detailed understanding of vendor technologies and services used by the Bank.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the brand.
• Maintain company internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills & ExperienceQualifications That Will Help You Thrive

• Associate degree in technology-related field.
• Minimum of 3 years higher education and/or work experience.
• Certifications or special training in related technologies.
• Demonstrate technical, analytical, troubleshooting and problem-solving skills.
• Understanding of how people, processes and technology within an organization interact to provide input and support feasible solutions on projects.
• Process-oriented.
• Ability to complete tasks with minimal supervision.
• Ability to learn quickly in a rapid pace environment.

PHYSICAL REQUIREMENTS:

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  This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.