Customer Service Representative, Retention Specialist

Job Description

Job DescriptionMedical Equipment Patient Retention SpecialistTemporary Assignment (4 Months through August)Pay rate: $21/hrLocation: Yonkers
Position OverviewWe are seeking a detail-oriented Patient Retention Specialist for a 3-month temporary assignment within our medical equipment company. This role is crucial in maintaining patient relationships and ensuring continuity of care through medical equipment upgrades and renewals.
Schedule

• Start Date: ASAP
• Hours: Monday through Thursday, 9:00 AM - 4:00 PM
• Duration: 4 months

Primary Responsibilities

• Conduct proactive outreach calls to existing patients who qualify for new medical equipment
• Process equipment upgrade orders from initiation to completion
• Verify insurance coverage and benefits for medical equipment
• Maintain accurate patient records and documentation in company database
• Collaborate with another retention specialist on ongoing patient retention initiatives
• Track and document all patient communications and follow-up actions
• Ensure compliance with healthcare privacy regulations and company policies

Required Qualifications

• Excellent verbal communication skills with a professional phone presence
• Strong data entry abilities with attention to detail
• Experience with insurance verification preferred
• Proficiency in Microsoft Office Suite and database management
• Ability to maintain patient confidentiality and comply with HIPAA regulations
• Strong organizational skills and ability to manage multiple tasks
• Previous experience in healthcare or medical equipment industry is a plus

Essential Skills

• Clear and empathetic communication style
• Strong customer service orientation
• Ability to work independently and as part of a team
• Basic understanding of medical terminology
• Excellent documentation and record-keeping abilities
• Problem-solving and decision-making capabilities

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Regular use of telephone and office equipment

Work Environment

• Professional office setting in 1st floor of residential building (separate entrance and workspace)
• Fast-paced environment requiring ability to manage multiple priorities

#zrCompany DescriptionWe don’t just want to find you a job, we want to help you achieve your goals. We do that with you, by listening to you. We take the time to discuss your needs, expectations and career objectives. We find out who you are as well as what you can do. And we call on our contacts in countless businesses and corporations to find the position that will fit your skills, your personality, and your potential.

We staff all levels of office staff, from entry-level clerical staff to organization management and everyone in between. We find employment opportunities for every vocation and aspiration – from accountants to graphic designers, administrative assistants to IT professionals, purchasing managers to event planners, receptionists to directors.

If you are a permanent job seeker, we’ll help you get your foot in the door and launch your dream career. Our experienced Talent Coordinators will advise you on everything you need to ace your interview, and negotiate the best possible salary and benefits package. Count on us to be advocates for you in your search.

Company Description

We don’t just want to find you a job, we want to help you achieve your goals. We do that with you, by listening to you. We take the time to discuss your needs, expectations and career objectives. We find out who you are as well as what you can do. And we call on our contacts in countless businesses and corporations to find the position that will fit your skills, your personality, and your potential. \r\n\r\nWe staff all levels of office staff, from entry-level clerical staff to organization management and everyone in between. We find employment opportunities for every vocation and aspiration – from accountants to graphic designers, administrative assistants to IT professionals, purchasing managers to event planners, receptionists to directors. \r\n\r\nIf you are a permanent job seeker, we’ll help you get your foot in the door and launch your dream career. Our experienced Talent Coordinators will advise you on everything you need to ace your interview, and negotiate the best possible salary and benefits package. Count on us to be advocates for you in your search.