Job Description
Job Description
We are looking for a Bilingual Customer Service Representative to join our team in White Plains, New York. This is a contract-to-permanent position offering the opportunity to support our department by managing customer interactions, tracking deliveries, and collaborating with drivers.
Responsibilities:
• Serve as the primary point of contact for tracking deliveries and coordinating with drivers.
• Manage customer inquiries through inbound and outbound calls, ensuring timely and accurate responses.
• Process orders, issue credits, and create special orders as needed.
• Maintain and update customer information within the internal system.
• Escalate issues to the appropriate teams when necessary to ensure resolution.
• Collaborate with drivers and other team members to support dispatching tasks.
• Conduct administrative tasks related to customer service operations.
• Participate in on-site training sessions to learn system navigation and role responsibilities.
• Previous experience in a call center environment or handling back-to-back customer calls.
• Strong communication skills with the ability to speak clearly and effectively.
• Familiarity with order entry and customer service practices.
• Ability to handle inbound and outbound calls efficiently and professionally.
• Proficiency in navigating internal systems and managing customer data.
• Administrative experience in a customer-facing role is preferred.
• Excellent problem-solving skills and attention to detail.