Systems Engineer - Network Focus (Hybrid/Buffalo, NY)

Job Description

Job Description

Are you a network-savvy problem solver who thrives in dynamic, multi-client environments? PCI is looking for a driven Systems Engineer ready to take ownership of cutting-edge network infrastructure across a fast-growing IT MSP. If you’re passionate about designing and managing resilient networks, collaborating with cross-functional teams, and leveraging your skills to deliver impactful results, we want you to join our team!

About PCI:

PCI (www.pciconnected.com) is a rapidly growing technology company dedicated to providing innovative IT solutions that empower businesses to thrive in the digital age. We foster a culture that values individual contributions, open communication, and a close-knit team environment. At PCI, we are committed to pursuing excellence, unlocking human potential, and building strong relationships with our clients and employees.

PCI’s commitment to you:

You’ll focus on maintaining the technological integrity and functionality of PCI’s core network infrastructure components used in support of connectivity for our employees and our clients. You’ll help ensure PCI and its clients get maximum value from their networks by assessing needs, supporting procurement, installing and configuring systems, and resolving issues quickly and effectively. You'll occasionally support sales opportunities by designing solutions, scoping technical requirements, and serving as a trusted advisor during the pre-sales process.

You might be a great fit if you have:

• Hands-on experience with monitoring, network diagnostic and network analytics tools, preferably Auvik.
• Hands-on experience with Next Generation Firewall technology.
• A comprehensive knowledge of switching, routing, load balancing, IT schema’s, circuits, and VPN.
• The ability to communicate effectively with customers and coworkers.

Key Responsibilities and Essential Functions:

• Respond to and triage inbound service tickets, emails, and calls.
• Design, deploy, and manage network infrastructure, including switches, routers, firewalls, wireless systems, and internet connections.
• Provide Tier 2/3 support for advanced network and security incidents.
• Lead root cause analysis and trend monitoring to proactively enhance service reliability.
• Participate in quarterly extended maintenance windows to implement updates, perform system health checks.
• Support solution architecture during the presales phase.
• Develop and maintain ongoing support models and enhancement plans.
• Translate designs into clear tasks and deliverables.
• Partner with cross-functional teams to design and implement IT solutions.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology or a related field is preferred.
• 3+ years of related experience required. Prior MSP and Palo Alto experience is a plus.
• One or more of the following certifications: PCCET, PCSA, PCNSE, CCNA, CCNP, Azure Security Engineer Associate preferred

FLSA Category - Exempt, full-time

Supervisory Responsibility – No

Location – Buffalo, NY (Hybrid)

Other Requirements - Night and weekend work may be necessary.

Compensation: $85,000.00 - $105,000.00 annual salary