Job Description
Magic Mike Live New York
Free Association Live | New York, NY (onsite, nights & weekends required)
---
About the Role
Magic Mike Live and Free Association Live are redefining what hospitality means in the
world of live entertainment. As our VP of Hospitality & Guest Experience, you’ll lead our
New York flagship venue’s full guest journey—across bars, lounges, the theater, and every
customer touchpoint. You’ll set the standard for world-class hospitality, taking cues from
brands like Four Seasons and Rosewood, but infusing it with the energy and creativity of
Magic Mike.
This is a rare opportunity to launch a truly innovative guest experience, own the full P&L,
and build a proactive, empowered team culture. As we expand globally, you’ll have the
chance to grow into a leadership role across multiple cities and countries.
What You’ll Do
• Lead the Guest Journey: Own the full experience from arrival to departure—across F&B,
front-of-house, VIP, guest services, box office, and more.
• Build & Inspire Your Team: Recruit, train, and mentor a team of hospitality
professionals (“Cast Members”) and managers, setting a new standard for proactive,
thoughtful service.
• Set Standards of Excellence: Develop service protocols inspired by the world’s best
luxury hotels, ensuring every guest feels seen, valued, and delighted.
• Oversee Operations & P&L: Manage budgets, pricing, and forecasts for all revenue
centers; partner with F&B and chef consultants on menu, programming, and execution.
• Collaborate Across Departments: Work closely with marketing, PR, box office, events,
and security; serve as the key point of contact for F&B and chef consultants.
• Drive Innovation: Bring new ideas for entertainment, in-venue activations, and
customer engagement to life.
• Champion Inclusivity & Safety: Foster an inclusive, safe, and positive workplace culture
for staff and guests alike.
• Be Onsite, Hands-On: You’ll be present for most performances and high-traffic times,
leading by example and addressing real-time needs on the floor.
• Prepare for Growth: Help lay the groundwork for global expansion; your impact will be
felt far beyond New York.
What We’re Looking For
• Proven leadership in luxury or high-volume hospitality, live entertainment, or related
customer experience environments
• Demonstrated experience managing teams, budgets, and multi-outlet operations
• A passion for innovation, operational excellence, and proactive, world-class guest
service
• Strong communication, crisis management, and problem-solving skills
• Experience collaborating with culinary, F&B, marketing, and guest services teams
• A flexible, hands-on approach—ready to work nights, weekends, and high-profile events
• Commitment to upholding the highest standards of diversity, equity, and inclusion
Compensation & Benefits
• Salary: $175,000+ DOE (plus annual bonus target of 20%)
• Comprehensive health, dental, and vision insurance
• 401(k) plan and paid time off
• Professional development and global advancement opportunities
To Apply
Send your resume and a brief statement (or video) about your hospitality philosophy and
leadership style to mmlnychospitality@gmail.com with the subject line “VP of Hospitality
& Guest Experience – Magic Mike Live.”
Free Association Live is committed to creating a diverse and inclusive workplace. We
strongly encourage candidates of all backgrounds and identities to apply.
Ready for the spotlight? Join us as we reinvent hospitality—one show at a time.