Donor Care Representative

Job Description

Job DescriptionBenefits:

• Competitive salary
• Flexible schedule
• Free food & snacks

Are you passionate about helping those in need? Do you want to make a change to the world around you? Do you want to be part of a highly motivated team working together to raise funds to help people around the world? If so, this could be the job for you!

Muslim Hands USA, a registered 501(c)(3) nonprofit, is seeking dedicated individuals to join the Donor Relations team for Ramadan 2026. As a Donor Care Representative your primary responsibility is to engage with donors on our ongoing campaigns

Office-based role in Valley Stream, NY 11580

Key Responsibilities:

• Make outbound calls to existing donors via to update them on Muslim Hands USAs initiatives during the Ramadan period and ask for donations.
• Answer inbound calls, emails, and messages in a timely and professional manner
• Provide accurate information about programs and donation queries.
• Schedule callbacks and ensure proper follow-up processes are completed.
• Achieve individual and team fundraising targets.
• Ensure use of CRM systems and call logging processes.
• Review lapsed donors and actively engage with them to renew commitments.
• Always ensure confidentiality and integrity of donor data.
• Follow provided scripts and guidelines for effective communication and consistency.
• Provide feedback on donor responses and suggestions for improvement.
• Prepare and submit regular reports on donor contact activity and performance metrics.
• Support any ongoing activities or events as and when requested.
• Provide additional support to any areas of work if needed.

Requirements:

• Excellent verbal and written communication skills in English.
• Ability to use CRM and phone software confidently.
• Previous experience in a call centre or customer service role is preferred.
• Empathy and understanding of the nonprofit sector.
• Ability to work independently and as part of a team.
• Comfortable working in an office setting.
• Must have knowledge of common Islamic terminology such as Sadaqah, Zakat, Sadaqah Jariyah, Ramadan, Eid AI-Fitr.
• Full training will be provided.
• Flexibility with shift patterns.
• Must be able to work from the office in Valley Stream, NY 11580.

Muslim Hands USA is an equal opportunity employer. We encourage applications from candidates of all backgrounds.