Staff IT Lead, Employee Lifecycle #2109

Job Description

Job Description

Staff IT Lead, Employee Lifecycle

Join our Information Technology Operations team as our IT Employee Lifecycle Manager (Onboarding & Offboarding). Equal parts architect, educator, and customer-service champion, you'll own the employee technology journey - from offer letter to exit, balancing deep technical chops with process mapping, crisp communication, patience, and empathy. You'll work with a team of experts to design, build, and refine zero-touch device provisioning, training, initial access, and enablement pipelines that let new team members contribute on Day 1 and depart cleanly on Day N, while guiding them through every step in plain language. Partnering with Security, People, and Clinical Platform teams, you'll deliver a zero-friction, human-centered experience for our hybrid-remote staff.

*This is a hybrid role, requiring the employee to be onsite 2 days per week.

What You'll Do:

• Own and elevate IT onboarding end-to-end. Design lean workflows, curate the right tools and vendors, and use data to get every new joiner productive, compliant, and patient-ready from day one.
• Set the content strategy for IT onboarding - publish concise runbooks, videos, and self-service guides that turn dense processes into frictionless tasks for every new hire.
• Manage device logistics strategy and expand vendor capabilities for warehousing and international delivery
• Identify friction in onboarding workflows and collaborate with IT Engineering to optimize the new hire experience
• Foster cross-functional partnerships with Security, People and department leaders
• Run Day 1 with a launch mindset: gather feedback, prioritize and roll out fixes, and continually elevate the onboarding experience.
• Instrument the employee journey with dashboards and alerts that surface friction in real time.
• Teach and mentor junior support staff, spreading best practices across the org.
• Handle L3 escalations with empathy, then fold fixes back into docs and automations so the help desk never repeats itself.

What You'll Bring to the Team:

• 7-9 years in IT Engineering or IT Operations, scaling lifecycle operations for employees and contractors
• Strong project management chops: you juggle calendars, vendors, and ever-shifting priorities without dropping the ball
• Familiar with Okta IAM and SSO administration; lifecycle rules are second nature.
• Experience with zero-touch device deployments (macOS and Windows) and MDM controls
• Experience creating enablement content - written, video, and live in a clear, patient style.
• Curiosity for where the process squeaks; obsession with smoothing it out.
• Ability to spot the missing smile in a new hire's Zoom call.
• Plays well with security, People, and clinicians alike; patient-first mindset

We have been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, we were also named Best Workplace for Parents for the third year in a row. In 2022, we were listed as a CNBC Disruptor 50.